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Thinking about a move brings uncertainty and distrust, I change my residence often and it is annoying to have to pack and unpack. But the Black Bear service makes this whole process something really comfortable because they are specialists, all the staff is very careful with everything and the time they do everything shows the great capacity they have to do this work, my objects have never suffered damages and all even price that goes according to price-quality.
What a blessing it was to speak to Ms Frances as I needed to order and paid for my new journey moving back home to California.
I look forward to my arrival and enjoying my storage space. Thank you
Janis and Ashley are the best at their job. I will always choose this site for their cleanliness and great customer service. And when i checked in on Yelp I got a cool mug!!
The worse service you can get by the manager, arrogant men
I was able to book a pickup online at the mchenry location in the same parking lot as US Bank but when I get there the clerk would not rent to me because I had an out of state drivers license. This information was verified before I arrived. She thwn refused to rent to me because I was upset about my time being wasted and expressed it verbally. Then she threatened to call the police on me. I'll never go to this location ever again. Not to mention that when I was there once before the manager said he wouldn't hire my step daughter because he wants to avoid the drama of a teenage girl. Im sure that's called discrimination.
The workers are extremely nice and friendly people. They listen to what you have to say and they address your concerns. They go the extra distance to help you. They work with your budget. They treat you like family. Thank you for your service and support.
I really like this location and the couple who run this facility. Christine was so helpful in helping find my client and her sister the right unit for the right price. Friendly and informative Christine got us into a new unit in less than an hour. Thank you Sims family!
The gentlemen were very professional and reliable. They came when they said they were going to come and they moved the junk that has been in front of my house since September. I have been relying on another person, and they came right away. I am so happy that it's all gone! ?
Very accommodating and great customer service!