Running Springs Moving Companies 2026

Beware! Nothing is covered under their insurance unless you pay them to pack it. My stainless steel refrigerator got deep scratches so its not covered plus they forgot the screw to attach my glasstop to the dining table. They knew and said nothing! They told me to get a screw at Home Depot! First, owner Randy said he would ask Rashelle to send me numbers discussed in advance. When she called to confirm I thought the owner had communicated everything I shared about the move. He did not. I asked her for email confirming costs again and she said she would send before the move. She did not. The team arrived and the hourly billing started while Aaron reviewed the 5+ page contract with me! I couldn't concentrate on what it said with 4 men standing around at my expense while I reviewed! Aaron kept repeating 'Sign here' while I tried to read it. I signed to get them to start working. Big mistake. I should have told them to leave. Very shady business practice. I signed under extreme duress. Owner was at a conference and said his supervising mover Aaron could handle all questions. Aaron said they could absolutely work late and deliver my items that same night since I didn't want to pay their daily truck storage fee of $175/250 per truck nor their drive time in rush hour traffic. (Rashelle the office mgr said $250. Aaron and contract said $175. Rashelle apparently doesn't know the contract still reads $175.) After the movers left I raced down the mountain after dark to try to catch up to them so they would not be waiting at my expense. After I was nearly down the mountain a manager called to say that for safety reasons they are not delivering my items tonight as Aaron promised. I replied What about my safety!? I should have been called sooner before I raced down a dark mountain trying to find them! I should not be charged for storage since I planned the move to avoid storage and rush hour traffic drive time. Randy the owner said Aaron could answer all my questions but this manager (David?) said no. He said they'll work out something on the storage charge. I told him I was not paying for storage. Rashelle called this am and said Randy would only charge me $175 for storage. I told her I should not be charged since it was a last minute change taken out of my control. She said I signed the contract stating this charge and what Aaron said is not a contract! I replied that this fee is optional if I wanted them stored, not required! Because I was pushing back she continually interrupted me even though I let her speak. She said they would hold my items hostage in storage and charge me their daily rate unless I agreed to pay! She did not authorize the movers to deliver my belongings until I agreed. I said fine, go ahead and deliver. I'll sue. (Again, I agreed under extreme duress. She said calls are recorded.).
Movers had attitude because I didn't have everything packed. It was a huge move which I told Randy when I booked it and I was alone doing everything. I said I would be packing as they were moving. This was not communicated to the movers it seems. I had a couple of stair treads break during the move so they stopped moving items upstairs until they were repaired. Thankfully I got someone there in 1 hour to repair the treads. I found the movers just looking at everything downstairs while the repair was happening. Out of frustration I asked Why aren't you moving anything?! One mover said 'It isn't my fault your stairs broke!' Another mover used my boxes I purchased to pack bedding! I said I was going to use trash bags for non-breakables and use the boxes for breakables! He responded 'They were in our way and its too late they are already on the truck!' The owner would not pay me for the boxes they used but they charged me $40 for one roll of plastic wrap!
Aaron glared at me while I reviewed final #s. He said my issues were between me and the company and said I was now on his time! Again, I signed under duress after he insisted I sign that all items were moved to my liking! His job is only to move items and get papers signed! Scammers!