Broomfield Moving Companies 2023

I'll start with the good - they showed up on time, and moved everything from point A to B as expected, within the amount of time allotted and right at the quoted cost of the move. The estimator we worked with (Noelle) has been awesome to work with and has been much better than their claims department (see below) to talk to. The bad - they left a bunch of shattered glass in our driveway and basement after moving all of our things (we had to borrow a broom and dust pan from our neighbors, since, you know, all of our stuff had been moved and we obviously didn't have anything available to clean up after them). My wife discovered it when I was at the storage unit with the movers, so I asked them what the glass was from since I didn't notice it immediately at the house. We were assured this glass was from a previous move (comforting, I guess?) but we will see when we unpack our storage unit in a few months. The worst part is that they broke our 65" TV, which no longer even turns on (pictures attached). One of the movers actually noticed it and apologized profusely - he knew they broke it and admitted it was their fault. He said All My Sons would replace it, and gave me the information to file a claim. All the movers worked really hard so I gave them a tip for their work, since sometimes things gets broken and we figured this company would do the right thing and cut us a check to replace the TV. I know moving is hard work, and these guys work hourly so work for tips. It was an honest mistake. After around a month of back and forth with the claims department, we have been offered $200, then when I rejected that offer, $280 for the TV, which was clearly broken by them. We bought the TV on sale during a Black Friday deal last year for $500. That's how much we're asking for in the claim, we just want to replace our TV with the same one that was broken. The claims department is basically impossible to get in touch with, they're screening my calls, don't respond to voicemails, and all have the same response when I finally do get them on the phone that they've clearly been trained to repeat over and over. Their response is "we're only legally liable for 60 cents per pound, which would be around $18 so this is a great offer." Our move was nearly $2,000 in total, and we had another move scheduled with them in a few months. You'd think replacing the TV for just $500 would be a no-brainer for them to keep our business with another $2,000 move coming up, but they don't seem to care about that, bad reviews, or losing recommendations to the many other people we know that are moving soon. So now they're losing our business (and hopefully others due to this cautionary tale) over the extra $220 it would take to make this right. I'd recommend going elsewhere for your moving needs.

Jason & Ricardo arrived an hour early, which was great as we were ready to go! They were both incredibly professional and started working immediately. They were thorough, detailed & took great care with all of my belongings. Moving can be so stressful, and Jason & Ricardo made the move day pleasant and extremely efficient.

Jason & Ricardo arrived an hour early, which was great as we were ready to go! They were both incredibly professional and started working immediately. They were thorough, detailed & took great care with all of my belongings. Moving can be so stressful, and Jason & Ricardo made the move day pleasant and extremely efficient.