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Fantastic and hassle free experience dealing with Bailey's from the initial quote process with Tom, through to working with Lucinda in the office, all the way to packing day. James and Carlos were friendly, polite and oh so efficient in their packing; they are both VERY good at what they do! Thanks so much.
Jason & Ricardo arrived an hour early, which was great as we were ready to go! They were both incredibly professional and started working immediately. They were thorough, detailed & took great care with all of my belongings. Moving can be so stressful, and Jason & Ricardo made the move day pleasant and extremely efficient.
This has been my most pleasant experience with a moving company. To begin, the movers were on time, and maintained communication with me at all times. Second, they worked efficiently and proficiently. They were quick without compromising quality and safety. Plus, they were surprising quiet in moving the furniture. The three man team, Tomas, Erick, and Baluino ran a "tight ship". Our move required a 'long carry' on the back end. They were cooperative and found solutions to make it work while keeping with the schedule. To my surprise, they were done a few hours sooner than I expected. These were polite and hardworking young men. Everything was moved safely. Nothing broke and they did not damage walls or anything else. I highly recommend this service, and especially these three guys - Tomas, Erick, and Baluino. They were polite, but not too chatty nor distracted. I wish them all the best. Thank you, guys! Highly recommended.
The entire crew (Hector, Ryan and Taylor) were very professional and took great care of all of my belongings. They worked very quickly and set up the furniture at the new location. This is the fifth time I have used Cowboy Moving and continually refer them to anyone that is moving. Great job and thank you.
I'll start with the good - they showed up on time, and moved everything from point A to B as expected, within the amount of time allotted and right at the quoted cost of the move. The estimator we worked with (Noelle) has been awesome to work with and has been much better than their claims department (see below) to talk to. The bad - they left a bunch of shattered glass in our driveway and basement after moving all of our things (we had to borrow a broom and dust pan from our neighbors, since, you know, all of our stuff had been moved and we obviously didn't have anything available to clean up after them). My wife discovered it when I was at the storage unit with the movers, so I asked them what the glass was from since I didn't notice it immediately at the house. We were assured this glass was from a previous move (comforting, I guess?) but we will see when we unpack our storage unit in a few months. The worst part is that they broke our 65" TV, which no longer even turns on (pictures attached). One of the movers actually noticed it and apologized profusely - he knew they broke it and admitted it was their fault. He said All My Sons would replace it, and gave me the information to file a claim. All the movers worked really hard so I gave them a tip for their work, since sometimes things gets broken and we figured this company would do the right thing and cut us a check to replace the TV. I know moving is hard work, and these guys work hourly so work for tips. It was an honest mistake. After around a month of back and forth with the claims department, we have been offered $200, then when I rejected that offer, $280 for the TV, which was clearly broken by them. We bought the TV on sale during a Black Friday deal last year for $500. That's how much we're asking for in the claim, we just want to replace our TV with the same one that was broken. The claims department is basically impossible to get in touch with, they're screening my calls, don't respond to voicemails, and all have the same response when I finally do get them on the phone that they've clearly been trained to repeat over and over. Their response is "we're only legally liable for 60 cents per pound, which would be around $18 so this is a great offer." Our move was nearly $2,000 in total, and we had another move scheduled with them in a few months. You'd think replacing the TV for just $500 would be a no-brainer for them to keep our business with another $2,000 move coming up, but they don't seem to care about that, bad reviews, or losing recommendations to the many other people we know that are moving soon. So now they're losing our business (and hopefully others due to this cautionary tale) over the extra $220 it would take to make this right. I'd recommend going elsewhere for your moving needs.
Valerie and Atlas were great to work with! They worked hard and did a good job protecting the pictures and delicate items. They were conscientious of the time taken to move items and kept me informed of where we were on our time limit. Great attitude while working hard. Made a stressful event very enjoyable. Thank you! Tom S.
I had Mesa Moving services from my relocation package. The moving crew was amazing on both origin destination and final destination. The moving coordinator was also very helpful. Great experience!
We had 4 movers unload 3 PODS at our new home. They worked very hard, were professional, and very polite. They placed the furniture exactly where I wanted it and were extremely careful.They asked questions to get everything just right, removed all the wrapping and did a walk through at the end to make sure I was happy. I would recommend All My Sons to everyone without hesitation.