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I called James to tell him I needed someone to do a easy local move. We just had a hurricane, and everything was put in storage but a couple single beds and chairs which needed to go to my family house where we would be staying. James told me he could do that move himself and he would be glad to do it. He said the beds were small and he would pick them up himself. He said he was coming in Georgia but that was no big deal. He told me to take pictures of what we had and I did and he approved he could easily do that. His words were 'Dang those hurricanes are no joke and I will make sure you guys are taken care of. I will do this job myself. Well, as time went by as I awaited when he was coming, he told me 'early Sunday morning' for sure. I got up and waited and finally called and he said'I am sorry my truck broke down and you will have to call someone else. 'Call someone else on a Sunday when we had to be out on Monday? It was a horrid experience with him......never again.
We could not have been happier with our recent move. Quality move from start to finish. Modern equipment but most of all the entire staff really cares for their customers and it shows.
Ducky Johnson is a true gentleman, even off the job site. He and his Foreman assisted me this morning with some lumber out of reach at a box store. He took the time out of his busy day to be kind. Thank you Sir. May God bless you and your business.
D. Miller
Worst customer service ever. Very slow retuning calls Got Estimate on Move and very next day called to book and said oh sorry we can’t move you! We’re all booked! After coming to our home the day before.
I absolutely love this storage facility! Ive had 2 units here for several years now- a 10x15 and a 3x3x3. The small unit is the only type like this in the area. The property is well kept and the owners and staff are personable and kind. Carts are available in each building ALL THE TIME, and not just when the office is open. These come in handy and are incredibly convenient. I would recommend this storage facility 100% to everyone I know. These owners do a fantastic job! One a side note, I have had units and other facilities in Fort Walton as well as Crestview and have had subpar experiences. This is the best place around, and with reasonable prices. I would give a grade of A+.
Great customer service.
Megan was a great help. She helped me set up a 10x10 and uhaul
Thanks for the great service Ryan!
Great Customer Service