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Rented a trailer online. Walked in and some honkeys were making a scene about paying cash but U-Haul just had one person authorized to run the cash drawer so they were very impatiently waiting until they eventually realized they owned a debit card but the staff was still very kind to them the whole time! Eric helped us and made it a fun and enjoyable experience he was warm and engaging as well as knowledgeable and clearly experienced! There was another gentleman and a lady working there who were also very pleasant overall my best experience ever! Eric is an asset!!!! Despite the weather conditions he had no issue getting down and dirty to get our trailer hitched which I greatly appreciate being 5 months pregnant and no help!
Excellent service year after year
Mrs. Debbie is amazing!!! She is so knowledgeable and has such an amazing energy!!! She is truly a people person which is so rare.
Extremely professional, friendly and efficient. Definitely would recommend for military moves.
We recently made a move from FL to Northern Michigan. We had originally planned to use PODS, however they didn't service the area we were moving to, they recommended U-Pack!! U-Pack didn't disappoint!! From the original reservation, to final trailer pick-up. I would highly recommend U-Pack. Each terminal was very communicative and super helpful. Thanks U-Pack!!
BEWARE THIS COMPANY! They don't negotiate very fairly during claims. They're very liberal with damage notes during pickup and interpret them in their favor as much as possible after delivery. For example, they noted that our couch had cat scratches at pickup. Then, when it showed up with the armrest ripped off, somehow they weren't liable because we shipped a pre-damaged item. The companies the contract with don't care about courtesy or customer experience. They rushed us during pickup and dropoff. A lot of our stuff was improperly reassembled and they pressured us to not file claims. If you can avoid using these people, do it!