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Definitely not worth using they were not prepared did not have the proper equipment. They did not have enough people so they accidentally Damaged what they were moving. Then asked me to help them, so I worked with them the whole time. Just to be surprised they tried to charge more than they quoted at the end. We paid them after finding out how much the damage cost to fix which we should not have paid them now that I look back. Maybe this was a one-time thing but highly disappointed.
The woman who manages this place is stellar and she deserves five stars, but the guy who owns it runs it deserves none for running a monopoly in the Keys and jacking his rent and closing down a flea market that this community enjoyed. He does not care about locals. He barely ever answers the phone. His customer service sucks and I wish someone else owned U-Haul in Key Largo because it's a great company, but this man does not deserve the franchise. Rental increases are expected but not at this rate. Any good reviews for this place are because of Linda or U-Haul and its reputation for being a streamlined operation. The owner manager is another story.
Linda has excellent customer service she had great people skills and always there to help assist hooking up equipment even if with another customer she takes a moment to say she will be able to help in few minutes