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Did not answer the phone the first time took multiple times to answer they don’t think they’re a good company when they finally did to answer. The guy answered really red life. What do you want like bro? I don’t care if it’s one in the morning you’re gonna answer my call politely you know what I’m saying.
Been with the company for 15 years with no issues until I reported Theresa at the lake mary location to corporate for verbal harassment. Corporate didn't do a thing and I let it go. Theresa has since left the company. Also I was out of the unit this morning but they still want to charge the entire month. Where's the personal service or a simple understanding that hey I forgot by 6 hours not to mention being unwelcome by a power abusing manager who no longer works there. This company has gone downhill. Don't get me started on the Sanford location. Two thumbs down and never coming back.
Customer Service is Excellent, my unit was clean and ready for me to move my stuff. Love Extra Space.