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DO NOT CONTRACT WITH THIS MOVER! DBA Cross Country A stressful disaster from beginning to end! Received phone quote that was reasonable for a move from Florida to Mississippi. Provided partial credit card payment to hold late January move date. 2 days before loading spoke with QA rep for 50 minutes to verify inventory; number and size of boxes, dimensions of furniture pieces; every item to be moved. Price increased by $1200. Another credit card payment was needed to secure pick up date. On pick up date after 80% was loaded, was informed cubic feet exceeded quote more $ required. I called QA and asked why 50 minutes on the phone with exact numbers was not accurate. He hung up. The loading lead mover called a supervisor and I was charged an additional $2000. Credit card payment was refused, so a check was written to cover loading. The movers wanted to deliver in 3 days. My home didn’t close for 3 and I had 2 day drive ahead. They informed me my furniture would be moved to storage before delivery at no charge. They forgot my 6’ step ladder and couldn’t return to pick up. It was included on the pickup inventory. Next morning after pickup, I received another call from yet another customer care person stating I need to pay monies to make up 70% of costs to ensure delivery. This payment could only be done via wire transfer or zelle. A different customer care supervisor heard my complaints and ensured that a higher level manager would contact me with 24 hours. 3 days later left message and I have never heard back. Now the delivery: 2 days late, at least 2 other households on van that was packed to the roof. These contract movers stood on my furniture to access boxes at the very top. Broken floor lamp, missing leather desk chair, knob on dryer was broken, printer stand leg broken, and more. Most damage because of careless disregard and rushing. I took photos, filled claim and still had to make multiple calls and send multiple emails for updates. Informed my claim was only worth $75. Was told my home owner insurance policy should cover damage and losses. Perhaps I didn’t realize that movers don’t insure goods they move anymore? Still doesn’t excuse the neglect.
The guys did a great job. Everything is perfect, they were on time, very nice, knew exactly what to do. This made moving very easy and stress free for me. Price is also very good. Thank you!