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If you value your possessions and expect reliable service and accountability, I would caution against using Smooth Move Logistics for your moving and storage needs.
Over the course of 2.5 years, my family entrusted them with our belongings, paying an exorbitant $800 per month for storage alone for items from a 3-bedroom house. This amounted to a staggering $24,000, not to mention the additional $8,000+ we spent on their moving services. For such a large investment, one would reasonably expect a level of care and responsibility that was sorely lacking.
Upon receiving our items from their storage facility, we discovered a number of damaged and missing items. Our large screen TV was irreparably destroyed and most importantly, a priceless $1,600 piece of antique furniture—a cherished family heirloom—was missing altogether.
In our phone and email exchanges, Mauricio claimed the missing item was not in their warehouse and effectively washed his hands of any responsibility. Mauricio's proposed resolution, a $250 check, did not come close to covering our losses. Despite expressing our dissatisfaction, and spending $30,000 over 2.5 years, we have not received further communication in over three months.
Sorry but the perfect moving is better
Moved 1 BD from Miami to NY. I highly recommend. Very happy with the service (9 days)
Millie is the best! Thank you for your assistance.
It was awesome and Andrew was amazing helping me your company was help full with all the information. I appreciate and thank you for everything.
I was very excited to hire your services, but I followed the instructions to send a list of the items I wanted to move for a quote, and it has now been a month without a response. I even forwarded the email to the support address, but still no reply. This is a clear indication of the quality of service I could expect if I were to hire you.
I found a great unit according to my needs. Thanks Poliane.
I had a great experience at this storage facility for almost six months. The place is always clean, secure, and well maintained. Juan was especially helpful and kind throughout my time there. Highly recommended
Excellent moving company.