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The service is friendly ! very satisfied and grateful that I do not have to go UPS .
Excellent experience. Will use this U-haul for everything in the future
I’m stunned by how unprofessional this place is. I returned my U-Haul here on Monday and the gas tank was sitting just under full, so they charged me for the gas tank not being full but they claimed it was only 7/8 full, when that was not the case. I call to try and figure out why they overcharged me and the lady said they had a picture of it, I asked to see the picture and she said I had to come in the store, 20 minutes away from where I live… I told her there’s no possible way it was only 7/8 full cause it wasn’t even that low before I put gas back into it. She said I can come talk to the manager in person but then said they weren’t there today, I tried to ask when they’d be there and she just said that I can come in person to talk to them over and over when I was trying to ask when they would be there… how am I supposed to know when to call or come in if I don’t know when they’ll be there? She was so rude. Horrible customer service! Absolutely disgusted. So whoever is working at the Turnbull location in New Smyrna on 2/05 at 12:15 pm, you need to learn some customer service and get bent.
Have rented trailers a few times and they are quick and thorough about making sure your trailer is hooked up right.
Tracy at Cube smart was the very best!! She was so helpful with information regarding the facility and walking us through the application process. The facility is climate controlled and well kept for a fair price. Highly recommended!