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Nationwide Van Lines handled moving my father's furniture to assisted living. This was a short notice move between cities in Florida that Nationwide handled extremely well. Everyone I dealt with, from the Scheduler to the Driver were very friendly and professional. The quote for the move was the best and there weren't any last minute fees tacked on. Communication was great with multiple follow up calls before, during and after the move. Everything was professionally padded and carefully loaded. Delivery was made on time and everything came through in perfect condition. The driver even made several excellent suggestions about furniture placement at the assisted living suite. I would use them again.
I used their services about one month ago and was left traumatized and disturbed. My initial interaction with this company was pleasant it wasn’t until the day of the move this nightmare began. I was told additional cost during the move that I wasn’t originally informed about. When I questioned why I was not informed of this additional cost before the day of the move and the facilitator responded by saying if you have any issue, you can call Leo. Before I could call Leo, the facilitator rushed to call him and Leo told him and the two mover to bring all my furniture they moved back into the apartment and the would not be conducting this move any longer. I was in tears! I had to be out of my apartment by the next day and this company refused to complete a job they were contracted to do. They never gave any explanation to the reason why, they just brought my things up and said “good luck.” In addition, they called the police as they moved my things back into the apartment. I felt embarrassed and anxious. I am a young adult living in south Florida on my own and I trusted this company and did not deserve to be treated this way. I would not not recommend their services at all. I can describe my experience in many words but UNPROFESSIONAL is the one word that I think about when I think about this horrific time. When you move you want a worry-free experience and this company can not promise that.
As someone who had a difficult experience in the past, I was worried about hiring this company, in part because the price was so reasonable. Israel & Al were efficient, warm, friendly. They wrapped my artwork and furniture, all heirlooms, as if it was their own grandmother's. I expect the delivery in NY will be equally wonderful. Highly recommend. My furniture and other belongings were finally delivered yesterday. 22 days from NC to the Bronx. The quote was almost exactly what I was told at the beginning, however, an additional $210 was charged on-site and had to be in cash. This was a huge inconvenience, but nothing was damaged or missing. For the money, it's probably as good as you can get. A local moving company gave me an estimate that was 2.5 times as much.