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Leaves damage to other people's property and does not even bother to tell them and acts like nothing happened. Wires left after they knock them down and act like they did nothing.Awful company. Not to mention workers peeing on the property while they work also and not wearing masks during a pandemic.
We called and scheduled a time for him to come to the house so he could give us an estimate. The appointment was on Memorial Day. He was 3 hours late and didn’t call . He said he didn’t have our number. We tried to get in touch with him no one answered. He walked through an said he would send an estimate and never heard from Barnes again.
We move A LOT due to my husbands job, and this move was the BEST we have ever experienced. It was a cross country move from CA to Auburn, AL, with 6 weeks of storage. Carlton was amazing from start to finish and coordinated everything for us, from packing in CA, to loading, transport to storage, and then into the house. They went above and beyond taking care of our things, being flexible with drop off date, came back twice to get the debris and assemble furniture we weren’t able to do on moving day. AND to top it off, this was all during COVID-19 so we had masks and social distancing during a move in. His team and workers are professional, courteous, and hard working. Highly recommend. They are the best
We used Hewes Family Movers on the recommendation of several people. Owner Bill Hewes came to our home and estimated the move himself. I questioned whether a group of four packers could actually pack our entire home of 7300 square feet in six hours and was assured they could. Two days before the move they decided to add two more packers, and on the day of added two more people. The difference between the regular packers and the call in people was obvious. Some boxes were packed beautifully and others had haphazard items thrown in a box with no packing material and labeled with a room none of the items came from. We put red stickers on items that were to stay in the house and communicated this to everyone present, yet many of those boxes and pieces of furniture were moved anyway. Many boxes were left behind, including the entire contents of our wine cellar. The loaders did not wrap each item of furniture with plastic as I requested and expected. When I questioned one young man about this he evinced ignorance and said he thought the upholstered chairs were “patio furniture.” They had to hire an additional truck to fit all our goods as they did not have enough available. On moving day they unloaded all the boxes first, then the furniture. You don’t have to be a mover to know that this isn’t the right order of work. We had to ask them to set up the beds. One six month old king size natural latex mattress was dirty because it had not been wrapped, just stood up in a dirty truck. It was raining during the unloading, and although the movers put down cardboard upstairs on the hardwood floors, they put NOTHING on the carpeted floors of the basement and we had to ask them to wipe their feet. Regardless, we will still have to have our carpet re-cleaned. One lamp was broken and all the parts of our clock were in different boxes. We still have not located them all. Cushions that were were not wrapped got wet coming in the house and we had to dry them with hairdryers. Every single wardrobe box was so tightly packed that the metal hanging bars pulled through the cardboard, leaving a tangled mess of clothing in the bottoms. We had to rent a 10 x 10 truck ourselves to take back items that should not have been moved and retrieve things that were left. This move was promised to be professional. I would gladly have paid for better packers, for more boxes, for more careful loaders. I would have bought them more plastic wrap myself. The move cost more than $8500 (to move 22 miles) and the owner never showed up once during the three day job. There is nothing wrong with a “family” business as long as it operates professionally. This one doesn’t.
Horrible horrible horrible .... honestly I would run in the opposite direction. The actual mover were great once they arrived but the company as a whole is trash. So I used them 2 times may 9 ( which they never ever showed and said it was their tire and then water pump or something on the truck) but since they didn’t show I had to move on Mother’s Day. The movers came and busted out everything rather quickly. Today we moved stuff out of storage and we were suppose to be from 2-3, then 3-4, then 5pm and then they show up at 7 pm. The company doesn’t answer the phone but needless to say I would never ever use this low budget moving company ... I rather pay more out of pocket. I wish I could give no stars
We waited in the store for 10 mins until Someone walked in from the back to help. We did the scan and go on the app, and the man still wanted to verify our items and print a confirmation. Why do scan and go if you have to wait in line anyways?
Movers parked in a location that caused difficulty. We asked them to pull closer to the home but were told they could not. The move should not have taken so much time. It took 3 guys an hour to take a bed apart. It took another hour for 3 guys to put it back together. Have used this service in the past and had no problems at all. This time they were over an hour late and their pace was sluggish, at best. Had concerns regarding our experience and attempted to reach out but did not receive a return call. Would like to have discussed concerns before posting a negative review. FOLLOW-UP: I finally got a return call and was promised a 10% discount to be returned to us. Increased from 2 stars to 3 stars since I did receive a call back and an apology.