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Mover's academy seems like a great option for a reasonable price, however you get what you pay because the lack of communication is astronomical. The movers showed up over an hour late and never called me to give an ETA even though they said they would. When they got there, they worked hard and everything was fine. However, they then showed up about an hour late to my new location as well, yet only gave me a credit of less than half an hour. Fine, they were getting it done. What they don't tell you when you book with them and pay the deposit, is that they give an estimate of how long it will take to complete the job and you have to pay that full amount before they take anything off the truck, but they say you will get a refund if they finish early. They way overestimated time by 2 hours, or $300. It's been 2.5 weeks and I have yet to see my refund. I have called every day and only get the voicemail and never a call back. The manager Alonzo, said he remembers I should have gotten a refund and that he will check on it. That was 1.5 weeks ago and I have not heard from him since about the status of my account. I have left numerous voicemail messages and never got a call back. Every time I call, morning, afternoon, or evening the call always goes to voicemail that I don't think is even checked. The movers did a good job but the management is horrendous and does not act like a reliable business would. If they business model is to charge up front and then issues refunds, they should have a better system in place for refunds. It seems like the manager is the only one who can see anything about the refund and he keeps giving excuse after excuse for not looking into it after he says he will. If I do not hear from him soon I will take legal action. If I were you, I would stay away from this moving company!
Moving is stressful, but these guys took all the stress away! not only did they do a great job, but they were friendly and a joy to work with. They were extremely careful with my things, neatly wrapped all the furniture and carefully packed me into pods. I can't say enough nice things. Just that my experience was exceptional
We couldn't have been happier with our move with NetMove. We are a repeat customer and they never let us down. The crew was professional, courteous and hard working! They were ALL business, making sure that our belongings were handled carefully and were put back in the proper place in our new home. There was no dawdling, there was no wasting time...they had a job to do and they did it. I give 10 stars, actually!
12am appointment two hours in the door light still green . Why have a appointment time set at 12 if products can't be loaded on time . Probably have 10 hours loading and unloading on a 10 hour drive . That's one reason I run long hall instead of regional runs . No shortage of trucks just poorly manages shippers and receivers.