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These folks first moved us in 2015....moved our furniture out and stored while we did renovations. When we decided to move back to Savannah from our Mid-Georgia farm we called them. Could not ask for better folks, fairer price and attentive performance. Keith, Annette and Luther did a great job. Thanks, folks.
In past smaller moves, I had always moved myself. But with the first time of having to move an entire household, went with movers. I was so very thoroughly impressed with Riley and Sons! From the start, Michele was very helpful to schedule and provide an estimate. Some other companies didn't really inquire as to what we were moving, so I doubted the accuracy of the estimate. Whereas with Michele, she asked very helpful questions to know what we were moving. Then the actual day of the move, our crew arrived exactly on time. They were very careful with our items as there were absolutely no damages or issues. If there were any questions, they asked rather than just assuming. The movers were very efficient with getting things in and securing them within the truck. Nothing but positive feedback for Riley and Sons! Will certainly use them for any future moves without any hesitation.
Update to a prior review: I actually had to use them twice this year and Chris was as wonderful as always (which is why I requested him)! They were patient, efficient and FAST!! I can always count on Warren's people to be on time and they moved my stuff as if it were their own! I have used them 5 times in the last 20 years and have recommended them to all my friends & family. Keep up the great work!
The worst and unfortunately I had to click on a star to write this review. We did not even get to the initial estimate visit. The rep called me one hour earlier and did not ask but expected I would change my scheduled time because his customer from the military had changed his schedule. He lectured me for my lack of flexibility and hung up on me!... Its gets better, I called what I thought was the office immediately and he answered the phone again. He texted me and lecture me again about the military being their main focus and how I was inflexible and basically how this was my fault....I called the office again today and I spoke to another rep, his name was Brian. I explained about the interaction with Ernie over the weekend. He did not want to hear my story and proceeded to lecture me again about how the military is their business focus. I suggested they put that on their flyers because it does not say anything about treating anyone else not in the military as a bother.. I'm glad it never got further than this. I'm am certain their lack of customer service and basic lack of respect for an individual would show in their service throughout. God forbid if you are a civilian maybe they don't show up at all on the day of your move .How can anyone trust them. I have family members in the armed forces and they were petrified with the story. If the military is their main employer maybe the military needs to be made aware of how this company is handling business and using their name to get away with unprofessional behavior.
Do not use Statesboro Transfer and Storage! Due to Covid, the manager had me take pictures of the house to use to estimate our move. I emailed all the pictures from our house. When I received the estimate I asked if I could FaceTime walk him through the house just to be sure. He said not to worry, he was confident in his estimate. Moving day came on a Friday and they started loading and said it would require 2k more and they could not deliver until Monday. I’m a nurse and have been working extra to pay for this move but I did not budget that much. My husband is a veteran. We are very disappointed and would not recommend this company.