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I want to commend the job done by the Hawkeye Movers team that moved us from Bettendorf, IA to Asheville, NC. This was our eight move so we are not new to this process. In fact this is our third move with Hawkeye Movers and this experience was every bit as professional as the previous moves. The big difference with this move is that it was a personal move and not a corporate move so we were much more involved on the front end of the process. From the first contact with Sean Lung, to Tina, Ashton and Paul showing up to pack, to Aaron, Zack, Tyler and Chris showing up to load, the experience in Bettendorf was excellent. The truck arrived in Asheville Monday morning as promised. The Asheville crew consisting of Jeremy and Will were at the house at 8:00 to prep for the arrival of the truck at 9:00. Aaron was right on time with the truck and everything was in place for the crew to immediately begin the unloading process. Our belongings arrived in great shape and the crew did an excellent job of placing furniture while protecting the new house. We were amazed to how quickly they unloaded the truck while still taking the time to make sure they were placing things where we wanted them. We could not be happier with the moving experience provided by Hawkeye Movers. Both the IA crew and the NC crew had great work ethic as well and good customer skills. This goes a long way in making a move go well and delivering not only furniture but satisfied customers.
They are frauds! Unprofessional all the way, very rude! "managers" Bill &/or David refuse to talk to clients, they give improper quotes/estimates and have surprise upcharges left and right, the receptionist or whoever she is rude as hell! No way I'd ever recommended this place.. the foreman also gave wrong info and didnt fill out form correctly!
Very professional and a pleasure to deal with from the booking all the way to the arrival at our final location. From office personnel to the driver and movers, the experience was painless and easy. All of our questions and concerns were taken care of. We had a choice and are very glad we chose them.
Movers themselves were great. HOWEVER, the quote I received was NOT what we were charged. We were charged $56 more than the quote. When I called and spoke with Kurt he was very rude and told me he would refund me $49 but by the end of the call he changed his mind and said he wasn't going to refund. DO NOT USE THIS COMPANY!!!!!! Kurt was back peddling the whole conversation because he would say something in one sentence and then change it when I questioned what he had said. He is rude and obnoxious. How can you quote someone one price and then change it on the day of the move AFTER the move is done? And.....not only that, he changed the move date 3 times because he said he had other commitments on the day we originally scheduled the move. I should have know then not to use this company!