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I had used the company several times in the past with good results, therefore they earned good reviews and my business with this recent move. This recent move was not the "five star experience" that I expected. I filled out the review card accordingly - the rating reflects the service I received. I kept getting called by a Christine who wanted to apologize and wanted to know how to make things right - but when I stated that I wasn't going to change my rating because I was disappointed (not angry as it was implied), the tone changed. While explaining my points of view, it became a deflection seminar (cameras on the truck did not indicate stealing) and the old "I'm sorry, what did you say, you're breaking up" routine began. At that point, it confirmed that what mattered was having the rating changed (probably to meet a performance or sales goal of some sort), and not addressing my issue. Bottom line: I did not get the value of service that I paid for and expected from past experience, therefore you get the rating that reflects the experience (the actual service plus the followup sales "apology" call). Don't bother with the standard "we'll do better on your next move" reply - I'll take my business elsewhere.
I've been working with Wink Smith & his team for every move I've made over the last 15 years. Not only are they professional and reliable, they're easy to work with and, across the board, incredibly kind and friendly. My things arrived in excellent shape and in a timely fashion. Wink went out of his way to make my move easy as it could be, and I knew my drivers from years ago--they feel like family, because they basically are. Moving is stressful--and, at the risk of sounding cheesy, Select really makes it easier.
I had my HHG delivered by them. They were fast, efficient, and very friendly. I received excellent service, and I would recommend them to everyone.
Originally had a delivery scheduled for Wednesday and there was no communication regarding a delay in delivery. They just took it upon themselves to reschedule for Thursday. I had to contact 3 different people and spend almost an hour on the phone with only the option to leave a voicemail. I finally contacted the shipper for a resolution. I would not recommend this company.
This company moved my mom a few years ago from one retirement community to another. I have NEVER seen a move go so smoothly. They came in and packed up all her stuff. 4 or 5 hours later, everything was put away in her new place and all of her artwork was on the walls. The most difficult part of the process was me having to keep her busy while they were working.
NEVER EVER EVER USE THIS COMPANY!!! WARNING! WORST COMPANY TO EVER EXIST. 1. They lie about the contract and will NEVER deliver your stuff by the delivery date because they simply don’t care. 2. They throw your stuff into the truck and don’t care if it says fragile, even though they pretend to. 3. They will break MOST of your furniture and then fight you about it not to pay. THEY WILL NOT REPLACE BROKEN ITEMS!! WARNING!!!! 4. They are extremely rude and don’t care about even one customer. Never in my entire life have I encountered a more horrible business. From the people at the bottom to the top, they are truly horrible horrible people who care more about money than any human being. DO YOUR SELF A FAVOR AND GO WITH ANYONE ELSE.