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clean. excellent staff. I feel safe and it's convenient.
Best service and communication I've ever had!
Toward the end on September I was trying to schedule a move for my company from one company apartment to a newly leased one. I was in touch with John Ryan regularly up to the day before the move scheduling specifics: date, time, prices, number of movers, etc. He was supposed to call me before the close of business the day before to confirm our morning arrival time but didn't. Probably should've been my first red flag but the customer service had been so great so far that I thought nothing of it especially since we had already signed a contract and paid a %50 deposit of the estimated total. The next day (the morning of the move) no one showed. I tried to call John's direct line repeatedly and got no call back and I tried to call the main business line listed on the website only to discover that the people who answer the phones there are not actually employed by United States Logistics. They are not even in the same building. It is a phone bank answering service who's only option in the way of helping you is to route you to John Ryan's voicemail. No on showed up or returned my boss and my calls the entire day (minus one time that one of the phone bank ladies told my boss that she had gotten in touch with him, he had directly told her NOT to connect us despite that it was after noon at this point, and to tell my boss that he had talked to me and informed me that the mover had been late to work that day but would be there in an hour...He had not talked to me). Thankfully we were able to work with our bank to get our deposit back and I managed to find another mover who could get us moved the next day but overall I ended up basically waiting in a parking lot all day with my boss yelling at me. unable to get anyone to tell me what was happening and then having to scramble to find a new mover so that we didn't have to extend our lease and then I got to miss out on half of my Saturday meeting and overseeing the awesome guys who did show up on time and on short notice to help. (Cheap Cheap Movers in GA). I've still heard nothing from anyone at USL
Fantastic movers! Mark and his team were able to pack our UHaul in less than an hour, and they did so with care and respect for our items and home. I wasn’t sure all our items would fit in the truck, but Mark was a master and was able to make everything fit perfectly. He even took extra care to pad our delicate items and large furniture. We would absolutely use Move Evanston again, and would highly recommend them!
We were more than happy with the service from Daze Depot. They were able to accommodate our specific circumstances with no trouble and were very professional and easy to work with. While we had initially debated whether we wanted to incur the cost of storage, after working with Daze Depot we have no question that it was the right choice and money well spent. Thanks!
I recently used ACM for a short move. I was quoted a price much lower than other companies, and they were flexible with the date. Unfortunately, after arriving 30 min late, the move ended up taking almost double the amount of time estimated (so...double the cost), and several pieces of my furniture are damaged. The crew ended up using a furniture dolly that I had, and they did not return it (honest mistake, but I reached out to the company about this and still haven't heard back).
Add up the extra paid due to the horribly inaccurate estimate, and the cost of having to replace damaged furniture...my advice is to keep shopping around!
The drive was super helpful and nice. During hard times like this it’s nice to see that good people still are around. God bless man thank you