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It was the worst experience imaginable. I’m not one to submit negative reviews, but I feel compelled to do so to warn others to NOT use them. They quoted us $10,000. We signed a contract. After the movers arrived, he said they misquoted, that we needed a lot more boxes…$8,000 later. So it went from $10,000 to $18,000. They tried to delay our pickup by three days, after they gave us a firm date in writing. I had to demand we keep the promised date. One of the guys spilled a whole orange crush soda on white carpeting. They threw their bottles and cans on the floor of my home when they were done with them, so I was walking around picking up their garbage. They broke a door. They broke a spindle on a staircase. On the other side, they put boxes outside that didn’t belong outside. They broke one of my Waterford crystal candle holders. They lost my Christmas tree. They mislabeled boxes. I could go on and on. Never use this company!!
We moved from Decatur IL to Fulshear TX last week. I am extremely happy that we chose Federal for our moving. The driver and the movers were really awesome! Nothing was broken or lost after moving from 1000 miles away! They worked hard and were courteous and professional. They really knew what they were doing and doing efficiently. The moving advisor and moving coordinator were also very responsive and took care of everything in a timely manner. I strongly recommend Federal to anyone who plans to move.
I have not had a good experience with this company. They delivered my furniture in June of 2024, and I have been calling them almost weekly because my door was broken during the delivery. I have yet to recieve a call back from the general manager, and I spoke to someone on Thursday who stated that I would get a call back by Friday. Today is Monday August 12, 2024 and I still have yet to get a return call, and the other person is not answering my calls either. I am hoping that this review will get me somewhere on this matter.
Very easy to work with. Mark had helpful suggestions for packing things up and the driver and guys who loaded and unloaded were friendly and efficient
I recommend their services for whole house, and even smaller items! They are dependable, reasonably priced, and very professional. We will call for their help in the future I'm sure!
Terrible service, terrible communication. No one answers phone or returns calls or emails