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Not horrible, for a cheaper self storage facility. The overall price, location, and business model all seem to be solid, and I only have 2 complaints worth speaking on, the first of which, is the caretaker. He/she has been known to close the access gate early and open it late, and trash is often left sitting outside the dumpster for days and sometimes weeks, even when the dumpster is empty. The 2nd complaint, is the unit insurance that you can't opt out of unless you do it in person at their physical office, however their closest office is roughly 60-80 miles away! So either change the policy to allow an online/over the phone option to opt out of the OPTIONAL insurance, or open more offices closer to individual facilities to provide better customer service. I'd love to take over as the care taker, and potentially open and operate a branch of the office in the area! Hope to see future improvements!
Great customer service, nice spot! Perfect for our needs, easy parking.
Very happy overall with our experience. Had good communication from start to finish. Moving crew was polite, professional and helpful and took good care of our items throughout the entire process. Thank you!
We needed an entire estate moved out of Laporte and turned over to our children. Darrel helped us work through all of the problems associated with such a difficult move. All of the hardware for different furniture and electronics were sorted into two boxes or were labeled and taped to the appropriate items. Remote controls for different items were also kept straight. Even cheap particleboard furniture was kept intact. Every one of the employees was kind and helped to set up furniture, provided expertise on reassembly. Would recommend them to anyone! This is a full service company, and worth every penny!