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Super happy I went with Soft touch moving. Very professional and punctual. They are very good at communicating and they even showed up early. Also 30 years of experience offering lots of helpful tips as well. Great experience overall.
The moving personnel were friendly, helpful and hard working; however, in 16 prior moves, we have never had so many items damaged, broken, dinged or gouged. We used a smaller company believing they would be more careful in the move. We made a mistake. Apparently, it was the crews first move and they practiced on our possessions.
Wonderful experience! They moved us out of our home and into a storage unit and then again two months later into our new home. They worked very fast! Friendly and took great care of our items. They also did a great job protecting our home with plastic down on the carpet and protecting doorways and stairs. Great job!!! Highly recommend!
Giving them one star pains me. We had many items MISSING after our move, including pieces of furniture, medication, and undergarments - two weeks with zero returned calls for resolving. I’ve called 12 times and received ZERO responses. I was given the run around by the office ladies for a full week and now complete silence for an entire week further. After posting on my own Facebook, I had several people I know make comments of how they were awful with them as well, including property damage and refusing to contact them back. As a local real estate agent I will advise my brokerage and all of my clients to steer very clear of Jay’s Moving. I advise you to do the same.
I've only done reviews extremely rarely and, in fact, disregarded two previous requests from you for one. However, I was so impressed with every aspect of your service that I had to do this review. Your initial estimate was done quickly and efficiently and turned out to almost exactly the amount billed. Your contacts to me were efficient and friendly and kept me informed of the arrival time and associated details of the move. Your people were well over-and-above what I expected during the packing and loading of the truck - I was truly at ease right after they started. They were very careful and wrapped everything extremely well. It took a bit longer than expected, but they stayed that evening and completed the process. The arrival time 1500 miles away at the destination was within their estimate and quicker than expected and the unloading process was as careful as the loading - there was absolutely no damage whatsoever. Kudos! I'd use you again without hesitation!
They arrived early, were very friendly and professional, and finished quicker than expected! I had a great experience with this company and would definitely recommend their moving services. Everyone I spoke to on the phone were very nice and helpful as well!
Very very heart broken over some of the things that were stollen from me included but not limited to a washer and a dryer, a Xbox 360 and a PS4, tablets, a smart TV.. and other things!! I was already in a horrible position when I happened to get evicted and it makes it even harder when my son still cries for things that was stolen from him and when you report it it's not on their list ... Very very sad.
They showed up on time but the way they treated their employees was so sad. Also after the move I’ve found a lot of things scratched and broken:( FYI they do not wrap any furniture. Beware if you use them to know things will get scratched and damaged