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Recently used this moving company to relocate my belongings and I cannot recommend their services. Communication was minimal and it was not the level of care I intended for my possessions when researching moving companies in MA. I did my due diligence for a reason. The quote for time-worked was fair-value, though there are several companies that service the area with similar estimates that are based on actual-time worked without a minimum of set hours. Despite the truck bed being lined with protective equipment and blankets, none were used for my belongings. While nothing was damaged in significance, the lack of regard in the process was evident. I appreciate haste, but not at the expense of my things. I was also asked to move/transport heavy things during the process which I equally find inappropriate during paid service.
I tried to provide fair, neutral feedback via email in lieu of a formal, public review but my email was ignored, much like my phone calls the morning of the job. No one called in advance to let me know they were on their way even though I was given a range of time to meet at the pick-up location, and no one at the business was available when I took the initiative to call myself. Having room for professional growth is one thing, but to completely ignore your customer who had no intention of seeking comp after full payment is just plain rude and tacky. I would rather give my business to these local companies, but this level of disregard is unacceptable.
Starting with Brett coming to look at furniture to move to accommodating us with date and price WE COULD NOT HAVE BEEN HAPPIER! Moving is difficult enough but when you have a competent company it makes a big dufference! Movers Ed & Bryson were top notch, friendly and professional! THANK YOU ALL!
Frank & Robin Keenan.