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Had items stolen out of my unit. My claim was denied because there’s was “no sign of forced entry”. I didn’t notice at first but there is a gap at the top of the roller door to ceiling that a person could easily get into the unit. I told the guy in the office about it and lo and behold he said that happened at the last storage company he worked for, kind of suspicious. Checked to make sure the items weren’t at home and then went and filed a police report, went back to the office and spoke with a different man and my original complaint was never filed. There’s no cameras inside that particular building and there’s been no changes to the design. I encourage anyone who has a unit here to check on your belongings. So basically I was told too bad
Good guy, flexible and lenient if need be. Wouldn’t go anywhere else