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I regret to say that my experience with SmartBox has been nothing short of disappointing, and I cannot, in good conscience, recommend this company to others. While their prices may seem appealing at first glance, the abysmal level of customer service I encountered has left a bad taste in my mouth.
My ordeal began when I received my first box. After a month, there was severe water damage in the unit. These boxes are made to be weather proof, so you can imagine how upsetting this was. Naturally, I reached out to their customer service team to address the issue and was assured that I would receive reimbursement for the months I had already paid and compensation for the damages incurred. However, despite numerous attempts to follow up, I never received any form of resolution or acknowledgment of my concerns.
In a desperate attempt to escalate the matter, I tried contacting the manager at the Maryland Branch, but my calls went unanswered, and I never received a callback. Subsequent attempts to reach out to their customer service line were equally fruitless, as promises to send emails or investigate the issue further were made but never fulfilled.
Unfortunately, personal circumstances, including a near-death childbirth, prevented me from pursuing the matter further. SmartBox finally arranged to pick up the box on May 13th, I was yet again disappointed to discover that they had charged me for another month (May-June). Again, I was promised this would be handled and that I would receive a refund within 7 days... I have my doubts.
My experience has been marred by their inability to address customer concerns and provide the level of service one would expect. Despite their competitive pricing, the lack of accountability and responsiveness exhibited by their staff has left me deeply dissatisfied and reluctant to engage with them in the future.
Best moving experience ever. The movers were great, careful, and polite. Never had a better move.
Review for MG Full Moving Company in Upper Marlboro, MD:
I had an exceptional experience with MG Full Moving Company during my recent move from a 4-bedroom single-family home. The team was incredibly efficient and managed to complete the entire move quickly and safely. Not a single item was damaged during the process, and they went above and beyond by fixing the legs on my upright piano and assembling a large queen-size bed that they did not disassemble.
What stood out to me the most was their speed and professionalism. They completed the entire move in a fraction of the time it would have taken other movers, all while offering a competitive price. The team at MG Full Moving Company truly exceeded my expectations and I highly recommend them as the preferred choice for anyone looking to move. Their level of service, friendliness, and professionalism is unmatched.
In summary, MG Full Moving Company is superb, and I would give them 10 stars if I could. Thank you for making my move stress-free and seamless!
Highly recommended
It was a pleasure working with Matt and team at Major Moving. The 2 man crew did a fantastic job and completed the move in less than 3 hrs. I highly recommend Major Moving for your next move.
Great move experience. Professional and efficient. Good value for money.
I’m happy I choose this location over the other 3rd party locations that was closer to my move. Thank you to the kind, friendly staff and manager for making my rental experience a breeze. Everything was simple and prompt ! Keep up the good work.