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1. Price increased by 3,000 from initial quote, 2 days before moving date.
2. Information about our move was different with every different point of contact from the company, such as emailed quote was different than verbal quote, which was different than the final estimated quote, which was different than what I was verbally told the day of our move.
3. I could not get in contact with anyone from the office, concerning the questions.
4. The movers BROKE SO MANY ITEMS, did not wrap half of our upholstered furniture so they are literally filthy now.
5. The price of getting their 'extented coverage' of broken items was almost $1,000 more, which was not feasible, would they have reupholstered our couches or gotten them professionally cleaned with that option? No.
6. The dispatcher tried telling us one day was enough, but the movers came late in the morning, and took two more hours on the drive than was the route. My husband stayed an hour late cleaning the old house and still beat the movers by an hour at the new. It needed two days but they crammed EVERYTHING in the garage instead of taking it into the house to fit it in one day. Im still finding broken/lost things three days later pulling everything out.
7. We paid for a team of 4 guys but they didnt have 4 'on hand', so instead had three guys. No one has answered me on price change quoted for 4 guys, and the reduction of a day, or resposibilities of not taking everything into the house. They would have piled it on the yard if they could.
I initially chose All My Sons due to the great overall reviews, the initial phone call was very easy and the person I talked to very friendly and talked through the process with me, even gave me an estimated price. Our move was from the Indianapolis area to Northern Ohio, and was quoted 5 guys, two trucks. We also called 3 weeks in advance which the initial employee said would give us an early scheduling discount. That was the only time I heard of that discount it was not applied.
I have never felt the need to write any sort of review, but this hit so hard. It was so expensive and such a life changing event, to have it go so wrong makes me sick.
Couldn’t as for a better team and company to move my dad. They did it all. Packed. Moved. And unpacked.
We are so lucky to have found them among so many movers. They are very careful and respectful to my furnitures and house. They are professional, hard working and friendly. Thank you so much Robert, Justin, and Lee! Highly recommend them and definitely will use them next time.