1-800-PACK-RAT

Pack-Rat's moving wizards not only transported my belongings but also managed to sprinkle a bit of magic to make the entire experience delightful and stress-free.

I am thoroughly impressed by PACK-RAT Moving Services' attention to detail and commitment to delivering a flawless moving experience.

Be mindful of the cancel clause they are more concerned with collecting the fine than providing a service. Our sellers got cold feet and did everything to back out of the contract and we wanted to cancel when we got to the first delivery date. The customer service rep said are you sure or do you want to push the date so we weren’t sure and we knew we were going to move so we pushed. Things get hectic they with drew the deposit and I called them again to confirm we did not have a closing date and not to ship containers but we still plan on moving so hold the money. Yesterday they call to cancel and returned my deposit minus a fee. I won’t me a good reference and I won’t be using Pack Rat for my up coming move and my recommendation is find another company because they aren’t about customer service.
I really did appreciate the follow up call from Pack Rat Customer Service they were understanding and supportive of our moving needs. They credited the remaining funds and I would use them when we figure out our current closing needs.

PackRat picked up our container 4 days late, then guaranteed a 5-day 'Expedited' delivery, and never showed up! They postponed our delivery three times and each time we were postponed we had to cancel movers that were scheduled to unpack and deliver our furniture and other contents. The last cancellation, we were called at 5:10 pm the night before we were promised a “guaranteed” morning delivery! We had to scramble once again to line up a mover on such short notice. We were told our POD had arrived to your storage facility in West Palm Beach near our destination of Boca Raton Florida when in reality the wrong POD was delivered to Florida from NJ. Once our POD finally arrived, once again on the wrong date promised, our contents were damaged. We are in the process of photographing the damages and completing your claim form for reimbursement for the damages. In all, our POD arrived almost 3 weeks late from the original promised delivery, which meant our daughter had to sleep on a hardwood floor and live out of her suitcase for almost 3 weeks while starting a new job in Boca Raton Florida without her clothes, furniture, and personal items. WE WILL NEVER RECOMMEND PACKRAT TO ANYONE AND WILL MAKE SURE TO SHARE OUR EXPERIENCES TO ANYONE CONSIDERING HIRING YOUR COMPANY. We have moved numerous times in our 39 years of marriage and NEVER have we had such an unprofessional, incompetent and reckless moving experience. Your customer service department is no better, and seemed like they could care less about what was happening to us. We were told by one of your employees, who shall remain nameless and was the only truthful employee we spoke to, that the wrong container was transported to Florida from NJ and that our container never left your storage facility in Cherry Hill NJ after it was picked up! HOW IS THAT POSSIBLE??? It is difficult to believe that PackRat can even continue to exist as a business treating its customers as they do and even lying to them. Moving is stressful enough without having to deal with such an inept, deceitful, lying, and reckless company!