1-800-PACK-RAT

RED FLAGS!! I called 1-800-PACK-RAT twice to inquire about moving rates and logistics. The first woman pressured me for personal information & then dumped me into a voicemail while I was in mid sentence. The second woman pressured me to book a pod before I could finish asking my questions. She couldn't account why their truck driver requires 9 business days to transport my contents 1,000 miles. Rudeness and arrogance at the original point of service & before signing an agreement is a BIG RED FLAG and a BIG NO GO!!

Laura M was wonderful. Very professional and made me comfortable on the phone. Considerate. Wish I had a bunch of Laura's working at my company.!!! This is actually Michael Dent that was at 8216 Burnley Rd Towson MD 21204

I wouldn't recommend this company to anyone. We used their service to store our furniture until we found a home or built. We built but not in the same zipcode. Now they tell me they can't deliver my container because they don't service our area which is only one hour away from our old address. They finally agreed to bring it but at a cost of $408 and not until November 30 or after. Had anybody on their end told us this was going to be an issue we would have never used them. Sadly we now have to hire movers to go to the container and haul everything out and put in another truck. So when you look them up DO NOT BELIEVE WHAT THEIR STATEMENT SAYS!!!!! It says they service anywhere and any time to any location! LIES and misleading. What a total load of crap!!!!! Never again and I will make sure I tell everybody and post on every bit of social media. Not reliable or reputable.

If I could give zero stars, I would!!! My stuff is currently in the 1-800-My-Packrat warehouse in Glen Burnie, MD. Fifteen months ago, my unit was stored in MD because I wanted the flexibility to move to within MD, or to NC/FL. This was all explained to my initial sales rep. Now, as I am attempting to schedule the delivery of my unit to my new home in MD, located two hours away from the MD Packrat warehouse, I am being told they do not deliver to my zip code. Supposedly, there is some rule that requires you to use their partner company U-Pack to have your stuff delivered to Berlin. I can't explain the rule because the rep who called me last night spoke using technical terms such as 'clearance replacement' as he let me know this entire situation is my fault. It's like they don't want you to have an understanding on purpose. The solution they offered is for me to pay their partner company U-Pack for a new portable storage unit (equals more money for them) and to physically go to the warehouse and transfer all of the stuff I movers load into my 16' PackRat container (equals more costs/labor for me). Don't believe the nice people in Wake Forest, NC, who do the initial selling! Everything goes downhill after that! After the initial bin drop-off, I was stuck scrubbing lubricant off my community's parking lot. And yes, the driver saw the mess! I did not bother contacting PackRat about it. I was moving the next day and I had already learned once you are a customer it takes about two hours to get someone on the phone.

Will the company get your belongings from point A to point B for one of the cheapest prices in a long distance move? Likely yes. Will it be fast, certainly not. Will they meet their own schedules? not that either. Will they tell you when there is an issue or delay? Also no. Be prepared to put the customer support into your speed dial because you will need to call them frequently to find out what is going wrong on any given event date. AL provider was absolutely non-communicative and I could only troubleshoot missed pickups through the customer support. Had to get my property manager to coordinate the final pickup as I had to move before they succeeded. MD drop-off driver was a pleasure to work with! Final pick up date got bumped without notification.
If you can afford to save yourself the stress, try another company... Maybe it will be better?