1-800-PACK-RAT

change the schedule, you have indicated that it works until 10 p.m. and in fact it works only until 4 pm

The process was wry easy and the driver was ahead of schedule. Driver was very knowledgeable and explained everything that I needed to know. Thank you!

Valerie was fantastic!!

My one star is because the pod itself was clean and fine for my storage needs. Otherwise, I would stay away from using 1800-Pack Rat. The ordering process was easy enough. The pod was delivered a day later than it was supposed to be delivered. And pick up was done at 10pm at night in the dark. I had several noise complaints from my neighbors about the pickup noise so late on a Monday evening.

My biggest issue with the company is their billing. Beware before you proceed. If you do not schedule your pickup because the next billing, you are charged for an entire month no matter the date of pickup.

And they do not provide any notice of when your card is being charged. I noticed a pending charge on my card and immediately went on to schedule a pickup. My card was charged on the 15th and the pod was picked up on the 22nd. I was charged $277 for the second month (on top of the $110 drop off fee and $110 pick up fee). I called to ask if part of the month could be refunded and was told it was a valid charge, it was in their paperwork and they would not refund anything.

This is not the way other Pod companies work. Typically you are charged fo the time that you have the pod. I find their billing to be deceptive and their customer service to be sorely lacking and I would avoid using them for this reason. They have also lost a customer in me and any referral business I might provide them.