1-800-PACK-RAT

I'm incredibly impressed with PACK-RAT Moving Services; their team was punctual, efficient, and handled my possessions with the utmost care, making the entire process smooth and stress-free.

Absolutely do not use this company at any price!

The driver showed up to drop off the container. Didn't even try to put it where we asked. Instead drove into the neighbors yard and crashed into the garage a few times and destroyed it. The garage was knocked it off the foundation and is now tilting far enough the doors won't even open. He then dropped the container in the middle of the driveway blocking every spot and the garage. The only words were for us to file a claim and he drove off.
2 hours on the phone just to get somebody who merely sent us a claim form to fill out and told us we had to call back to speak with actual customer service so that finally, 2 days later, someone shows up to move it. Despite our begging not to send the same guy out, who we are pretty sure either has a disability or was just high, the same guy arrives. 4 hours after the latest they said he'd show up. No apology, no words, just angry at us to have to come back out. We literally drew an oversized chalk outline for where he can move the container to. He then moves the container over 2 feet, nowhere near the spot we said, and asked if it was ok. He stood staring at his machine for 5 minutes, I can only assume in some sort of daze, before continuing on. Since the driveway was on an angle, he offered to put a wood block in to level it out. That sounded good. Except he put the wood block on the high side of the container, making it even more of an angle. He was not comprehending very well. Not just having trouble with his job, but having trouble with whatever reality he was in, which obviously had different physics than ours. I almost felt bad for him, except he was supposed to be a professional we were paying for.
After another 10 minutes and a third try, he has the container almost near the spot it should be at, and he's starting to look frustrated. My wife is telling me to just let it go so he doesn't go postal and start breaking something else. I gave him a thumbs up and told him we could work with that. He drove off.
As a parting gift, he only put wood blocks on the front of the container so that when we walked in, the entire container dropped and shifted. No harm, but I can't tell if it was a prank or he was just so out of it he didnt know what he was doing.

The customer service cannot give me any information about my storage container. Nothing. I see a lot of other negative reviews so I'm already concerned

This company is deceptive. They gave specific prices. And charged higher. I would never reccomend them. THIEVES. MAKING A FORMAL COMPLAINT TO ATTORNEY GENERAL OF OHIO.