19180 Allen Rd, Melvindale, MI 48122
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Great customer service. The reason for two stars- the first day renting the unit, the employee wrote the code down incorrectly. I wasn't able to open the gate so she opened it for us. She double checked and said that the code was correct. The office closed while we were still inside the gates. When we tried to leave, the code didn't work again. My kid and I tried multiple times but it didn't work. I called the emergency line and waited for a call back. After an hour, and now being late for work, I was extremely upset. There were some repetitive numbers written down so we began to experiment with the code. Eventually my daughter came up with the right code and we were able to leave. We didn't receive a call back until 3 hours later. The next day, I explained to the same young lady about her error and I never received an apology. She just said, oh yeah, there should have only been one 5. I was pretty annoyed.
Very nice clean n affordable ! Great employees too.
The staff is friendly an knowledgeable. You can have a free water an they have a freezer of ice cream which I thought I had to pay for but while I waited for my paperwork I had a free Ice cream. The unit is super clean . I definitely recommend this place.
They have started to charged insane rates and little things when 12 days late.. they cut lock and lock over you and atop access. The onsite staff is very nice