2 Guys On The Move Moving & Storage

Amazing experience. Very professional, efficient and careful with our property. Highly recommended! Thank you!

Great service and they were quick.

Best moving company ever! Efficient, professional, very friendly. Such a stress free moving experience!!

Simple. Professional. Pleasant. Affordable. Was charged exactly what I was billed by the moving guys. What more can you ask for. Thank you.

One of my daughters hired this outfit to pack up her sister’s household effects when the latter was diagnosed with cancer and decided to move her family to Colorado so we could help support them during her treatment.

The crew showed up three hours late with a thin excuse that they’d called to say they were coming and were told they weren’t needed. I don’t know who they called, but it wasn’t us.

They were hired to pack my daughter’s stuff into boxes, since we were moving them ourselves. They showed up woefully unprepared, with only 3 cubes and 1.5 boxes—U-Haul boxes, not ones branded with the company name. Before they’d been there 10 minutes, one of the guys was arguing with my wife that they didn’t have boxes big enough to pack all of the things that had been discussed during the walk-thru the day before—a toaster oven, a microwave, a TV, some pictures, etc.—and told her, “We use blankets when we load those on the truck.”

When she explained that they wouldn’t be loading the truck and the stuff needed to be boxed to go into storage, he grudgingly telescoped two 3 cubes together and put the microwave into that, loose, with no packing whatsoever to cushion it or hold it in place. Same for the toaster oven. A crew of three managed to pack only 15 boxes in an hour, before they agreed to go out and get more appropriate boxes. All three left to do that.

The boxes they’d packed were inadequately taped and rattled, as if no packing material had been used to cushion the contents. We opened one and found that was the case, plus the box wasn’t even close to full. If we tried to stack it in the storage unit, it would have collapsed.

None of the rest were filled and just two had anything wrapped—only a few items. One, with a pair of computer monitors, also had a partially filled trash bag in it.

When the crew got back after about half an hour, I tried again to explain what we needed done. But the apparent crew leader got angry and defensive and started repeating his earlier comments about using blankets (“It’s just common sense”), claiming he’d done this work for ten years, and that he’d never used (or even seen) the kind of TV and picture boxes they’d just picked up at the U-Haul store four minutes away.

Again, I told him we were moving my daughter to Colorado to stay with us while she gets cancer treatment. He said, “That’s not on us.”

My daughter had heard enough, addressed him as “sir,” said he was being disrespectful to her family, and told him their services no longer were needed and she wanted them out of her house. So he started arguing with HER. The rest apparently got the message, gathered up their stuff and left.

My wife and I have moved ten times over the past 35 years, first working for the government, and later in higher ed. We’ve used movers every time. This was the worst experience we’ve ever had. The lack of professionalism and the quality of the work was horrible.

In the end, we bought some boxes, unpacked the ones they’d done, and fit the contents of the 15 they packed into five boxes, with the contents wrapped in paper and cushioned. We finished the rest of the job ourselves.

Two Guys on the Move gets a lot of good reviews, so this pretty surreal. It was the Friday before Labor Day weekend, so were they just in a hurry to get in and out so they could start partying? Were they a freelance crew hired because the regulars were too busy? I don’t know. But our experience sure doesn’t align with the reputation the company has online.

ADDITION SEPT. 11, 2023, IN RESPONSE TO OWNER:

1) The review has been up for a year. “5 days ago” is when I edited a typo.

2) The most serious issue wasn’t the “miscommunication”—no one called to cancel, we were there waiting. The rudeness, lack of professionalism, and antagonistic attitude of the crew were.

3) Everyone did NOT walk away happy. My son-in-law in California (he and my other daughter covered the costs) agreed to pay something to be done with the whole mess. We were far from happy, having to repack all the boxes and do the rest ourselves.