500 move relocation network

The quality of their service was abysmal. They completely disregarded my belongings, shoving items that were originally in boxes with hangers but to make space ( that I paid for) they took all 8 hanging boxes,including my wedding dress. And smashed them into boxes. They ruined my Tempur-Pedic king-size mattress and broke 2 of my dining room chairs beyond repair. so I was forced to buy a brand, new dining room table and chair set. The lack of professionalism and care was shocking, and I’m devastated by the damage they caused.

I would strongly advise against using this company for your move. Their dishonest practices and lack of respect for customers' belongings make them a nightmare to deal with. Save yourself the headache and find a more trustworthy company.

I have had/am having an awful experience with 500Move, also known as First USA Moving and Storage. On the day they picked up my stuff, they added over $500 to the price claiming my couch and chair were larger than expected. I had no choice but to accept this increase as all my stuff was packed, I had to move out of my old apartment, and I had to move to Texas. They then delayed my move until 8/15/2024, having picked up my stuff on 7/26/2024, and being told I could move in as of 8/1/2024, saying they had no plan on when to deliver my stuff. Which was in contradiction to what the Moving Broker, Vantage Movers, who hired 500Move had told me. When my stuff was finally delivered on 8/15/2024, by another moving company, Reliable Moving Solutions, two of my items were strapped to the back door of the truck, those two items and several others were damaged, and some of my stuff is missing. I am trying to get reimbursed by 500 Move or Vantage Movers but they are both trying to get out of it. I would never, ever even consider using 500 Move again for anything. They were terrible involving my move from the actual service to the customer service. If I could I would give them zero stars. From Vantage Movers to 500Move, it looks like they tried to get me to commit using a low price, and then they increased it.

Since my move, 500Move has been even more difficult to deal with. I would never recommend this company to anyone. Regarding my completely missing box, they claim they looked into finding it and searched their warehouse, and could not find it. This box contained some very valuable items and now I will lose a lot of money on these lost articles, as according to Anthem Services (who handles claims for 500Move), the only thing considered is the weight of the box, not the value. Two of my items damaged were strapped to the back door of the truck which made the delivery, not even in the truck, where they would have been protected. Neither 500Move and the Moving Broker I used which contracted 500Move, Vantage Movers, are taking any responsibility for my terrible experience and trying to compensate me. This was an awful experience, and I would definitely not recommend 500Move or Vantage Movers to anyone. 500Move is claiming they delivered my stuff 'well-within' the moving window I was given. They delivered it on the 11th day of the 12 day window I was given. Certainly that is not 'well-within' the window. In addition, while I told them my things could not be delivered until August 1, 2024, 500Move could have started transporting my stuff from Arizona to Texas on July 30, 2024, to arrive on August 1, 2024, which would then be more than the 12 day window. There service and customer service has been awful. I wish I could give them zero stars.

Notice how 500Move only mentions being within their delivery window and not the damage to my stuff or completely lost items of great personal value. What is most important to most people when they move. Thst their stuff arrives and arrives undamaged. 500Move failed on both counts with me. Their inability to accept responsibility, show remorse for their shoddy work, or make any any attempt to make me whole financially is why I would never recommend 500Move or Vantage Movers to anyone. I wish I could have given them 0 stars.

I have had/am having an awful experience with 500Move, also known as First USA Moving and Storage. On the day they picked up my stuff, they added over $500 to the price claiming my couch and chair were larger than expected. I had no choice but to accept this increase as all my stuff was packed, I had to move out of my old apartment, and I had to move to Texas. They then delayed my move until 8/15/2024, having picked up my stuff on 7/26/2024, and being told I could move in as of 8/1/2024, saying they had no plan on when to deliver my stuff. Which was in contradiction to what the Moving Broker, Vantage Movers, who hired 500Move had told me. When my stuff was finally delivered on 8/15/2024, by another moving company, Reliable Moving Solutions, two of my items were strapped to the back door of the truck, those two items and several others were damaged, and some of my stuff is missing. I am trying to get reimbursed by 500 Move or Vantage Movers but they are both trying to get out of it. I would never, ever even consider using 500 Move again for anything. They were terrible involving my move from the actual service to the customer service. If I could I would give them zero stars. From Vantage Movers to 500Move, it looks like they tried to get me to commit using a low price, and then they increased it.

Since my move, 500Move has been even more difficult to deal with. I would never recommend this company to anyone. Regarding my completely missing box, they claim they looked into finding it and searched their warehouse, and could not find it. This box contained some very valuable items and now I will lose a lot of money on these lost articles, as according to Anthem Services (who handles claims for 500Move), the only thing considered is the weight of the box, not the value. Two of my items damaged were strapped to the back door of the truck which made the delivery, not even in the truck, where they would have been protected. Neither 500Move and the Moving Broker I used which contracted 500Move, Vantage Movers, are taking any responsibility for my terrible experience and trying to compensate me. This was an awful experience, and I would definitely not recommend 500Move or Vantage Movers to anyone. 500Move is claiming they delivered my stuff 'well-within' the moving window I was given. They delivered it on the 11th day of the 12 day window I was given. Certainly that is not 'well-within' the window. In addition, while I told them my things could not be delivered until August 1, 2024, 500Move could have started transporting my stuff from Arizona to Texas on July 30, 2024, to arrive on August 1, 2024, which would then be more than the 12 day window. There service and customer service has been awful. I wish I could give them zero stars.

Notice how 500Move only mentions being within their delivery window and not the damage to my stuff or completely lost items of great personal value. What is most important to most people when they move. Thst their stuff arrives and arrives undamaged. 500Move failed on both counts with me. Their inability to accept responsibility, show remorse for their shoddy work, or make any any attempt to make me whole financially is why I would never recommend 500Move or Vantage Movers to anyone. I wish I could have given them 0 stars.

Had to move from Arizona back to Northern California. The movers were able to get it all done in 12.5 hours. Josh Walls was there from the start all the way to the end to make sure this process went as quickly as possible. They were helpful in breaking down furniture and neatly packing them away into the moving trucks. Steve and Robert were also very helpful with taking down rooms individually. Make sure you record your walk throughs just to verify what was agreed to be taken in case you have over 200+ items you plan on taking with you. Glad Josh was there because he took a 2 day job and finished it all in one.

Had to move from Arizona back to Northern California. The movers were able to get it all done in 12.5 hours. Josh Walls was there from the start all the way to the end to make sure this process went as quickly as possible. They were helpful in breaking down furniture and neatly packing them away into the moving trucks. Steve and Robert were also very helpful with taking down rooms individually. Make sure you record your walk throughs just to verify what was agreed to be taken in case you have over 200+ items you plan on taking with you. Glad Josh was there because he took a 2 day job and finished it all in one.