A. A. American Moving & Storage, Inc

I would like to thank American moving and storage for such a wonderful and amazing job on my move. I Had 4 Very professional Men who did a wonderful job.They were all very kind and courteous and my furniture was delivered in perfect condition.Also would like to thank Donnaa for her professionalism and being so kind and courteous. Would highly recommend this company to anybody.

EDIT: This update is ONLY (and I mean ONLY) for Donna's assistance. She was friendly & courteous - assisted as much as she could and I appreciate her. I still feel as if the reimbursement I received is on the lower end, but considering I'm still waiting on the claims process to be complete, I am hopeful something will get resolved. Donna was friendly & I appreciate her assistance.

That said, the delivery was a nightmare. They finally showed up a week later (actually, nine days past the window ended and a month after they picked up my items). EVERY SINGLE PIECE OF FURNITURE CAME BROKEN OR DAMAGED. I ended up throwing out half of my furniture & all of my daughters toys. There are countless things that are missing (including vacuum cleaner, clothing, a toddler table) and the boxes I did get delivered were delivered in the worst shape I've ever seen in my entire life. Boxes of clothing were ripped open and had mold and water damage, boxes marked FRAGILE FINE CHINA were delivered broken. Additionally, they didn't communicate to the delivery people that there were two drop-off locations (despite being on the contract and reiterated multiple times). In addition to that, the customer service department called me for my payment before even having the delivery made and I was happy to oblige and asked if there is an additional fee to pay with a credit card vs a debit card. I was advised there wasn't and I would be charged an amount. Low and behold, I was charged 3% credit card fee. Thankfully, Donna took care of this for me and refunded me the fee.

NEVER, EVER USE THIS COMPANY. THIS WAS THE WORST EXPERIENCE I'VE EVER HAD. I HAVE THOUSANDS OF DOLLARS IN DAMAGES AND AM LEFT WITH UNUSABLE FURNITURE. STAY AWAY. STAY FAR AWAY.

Original Post:
This was my second time using A.A. Moving & Storage in the course of a year. I was moving from NJ to Miami. When I signed the contract, I was advised my furniture would be delivered between 12/27/21-1/8/22 & was assured it'll be before New Years as there were other jobs coming down to Florida and they just need to put that time period on the contract for insurance purposes. Fine.

Furniture was picked up on 12/23/21. It is now 1/11/22 & I don't have my furniture still. I received a phone call over the weekend that the furniture would be delivered on Tuesday, 1/11/22 between 8am-12pm to my first location (I have two delivery sites and both are high rises with strict rules regarding move-in times). After calling multiple times to see where they were as it is past the window, I was informed that they actually never left New Jersey and they 'only found out about that now'. This is after I had to arrange childcare, take off of work, arrange with the management company in my buildings & rearrange everything to get this going. They continuously claim that they 'just found about this now' despite me reiterating that is impossible that they just found out that the furniture never left the warehouse. Everyone keeps saying they 'just found out about this now' after I called multiple times to see where the movers actually are - as if this was being delivered from an hour away and not a 24-hour drive away.

Nobody has an answer for me. Everyone keeps transferring me & while Ben is being nice & trying to get this resolved, he has no answers for me as their NJ hub isn't answering him and no one knows what actually happened. As of now, they don't know when my furniture will be delivered & I am now on week three of sleeping on air mattresses with a toddler and one bag of clothing as everything else is in the moving boxes. This is absolutely ridiculous.

These guys were amazing. Warriors. Loved every second of them.

I am giving Donna 5 stars for working for a more equitable resolution to my to claims.

Great company. Ashley was great to deal with. The guys came on time, and were very friendly. Everything went perfectly, nothing was damaged. I highly recommend A.A., so glad I used them.