A & E Relocation Services

I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received.

PRICE
-Charged $25,448.16 to move 16,000 lbs of household goods from Tacoma, WA to St Louis, MO. That is outrageous! Let that sink in before you give up your information for a 'free quote'

PACKING
-One packer used the bathroom in my house and...I kid you not...pooped on the floor. My 5 year old found it and asked why someone left chocolate on the floor. Just absolutely disgusting and unprofessional
-Packers forgot to pack multiple cabinets and had to come back to pack the day of the move
-Packers did not put itemized stickers on any furniture or any of the items in the office. This created havoc at the destination as we couldn't get the right inventory count or have numbers in order to file a claim.

MOVING
-Movers did not listen to me about the entryway to the neighborhood and their truck became stuck. This caused damage to the road and delayed the move.
-Movers did not listen to me about the volume/weight of our household goods. My estimate was very accurate as we had just moved 3 years prior and had not bought any significant purchases since then. I told them we needed a full truck but they brought one that was half filled. The remainder had to be shipped by freight
-Mover for the freight truck tried to manipulate me into signing documents prior to him doing his job. When I protested he became unprofessional and threw the papers at me.
-The driver announced to the crew how much tip I was giving everyone ($10/hr/person in addition to buying them lunch and dinner on both loading days). That's strange and unprofessional. It almost felt like he was trying to wrangle more money from me if the crew wasn't satisfied with it.

DELIVERY
-At the destination, we found that more items were broken than we have ever had in all of our prior moves. Books were placed upon vases without padding. Appliances were dented due to dropped boxes and no padding. Furniture was covered in scratches because it was moved without protection. The claim is so extensive that I've been putting it off because of how many items I'll have to list.

POSITIVE NOTES
-Kira (Head Coordinator) is absolutely amazing. She empathized with us and was very responsive to our issues. She remained professional and helpful the entire time. Too bad she has to work for such a bad company. She has a bright future ahead of her in whatever field she chooses to work in!

If you like all your furniture deeply scratched and being charged more than quoted upfront go ahead and use this company.

Excellent customer service and technical support. Very capable.