A & E Relocation Services

Almost uniformly awful military moving proces with this origin servicer.

Failed to show without notice on initial packing day then told me at 0930 on second (now only) packing day that they were also loading my stuff away the same day despite scheduled load out being 3 days later.

Following this expedited load out, my HHG have been sitting in a warehouse for over a month. They have repeatedly told me and my TSP they will have my possessions ready for hauling on a specific date which passes without that happening.

The gentlemen who packed my household goods were very friendly but they can’t save a company that has deprived me of my possessions for weeks and weeks without any honest indication of when they will be able to be on their way to my new residence.

DO NOT use this company for moving or storage of HHG. We have moved countless times with the military and this is the first time I have ever had an issues and felt so disrespected by a moving company. They lied to us about having a truck break down. They finally got us our delivery the next evening at 5:30pm (Friday on a holiday weekend). The crew told us the company overbooked and that is the reason they couldn’t deliver on the originally scheduled day. After them being a day and a half late with the delivery and then to find out they straight up lied to us I was livid. They lost/misplaced key parts of our shipment, thousands of dollars in replacement costs. Since it was such a late deliver no one was in the office for the long holiday weekend. When I did talk to the office staff 4 days later they didn’t care that they lost my belongings and told I HAD to talk to the military liaison who was out. They don’t care about the client, clients time or their belongings. I demanded a supervisor and was denied multiple times. I called their partner company (the ones that drive the trucks) and was eventually told by someone that they would try to look in the warehouse for my belongings but they were just too busy. I have not had any further communications with the company. They do not responds to our Military coordinator until multiple emails have been a sent. Worst movers ever. Military, If you want to keep your HHG request a different company.

Hands down the WORST moving company I’ve ever had to work with. This company significantly lacks integrity and is completely incompetent.

If you are a military member and get assigned this company, change it IMMEDIATELY. If you are a civilian do not even waste your time, energy, or money.

If the military scheduled them to be your movers pick choose a different carrier. They lied about being unable to remove my tv from the wall( they pretended as if they tried), so my friend came over removed the tv from the wall and proceeded to ask the driver if he could load it with the rest of my belongings. Initially their issue was they don’t want to be liable for damage if they take it off the wall and something happens to it. Hence why I asked someone to come remove it so they could pack it. The driver told my friend that there’s no more space on the truck for my TV even though I had declared my TV as a high value item that is going to be shipped on the pre inspection. While I was making my way downstairs to ask him what the issue was he drove off.

Best advice I can give is;dont let them pack for you;at least not anything valuable.You may be paying for missing items.The movers here;tried to leave without packing everything;We caught it on a walk thru.Wifes clothing forgotten,thrown into box not for clothing.One mover knocked over some things;generally seemed reckless.@ days now;no response with claims.estimator was a good guy;knowledgable and easy to contacr.