A & E Relocation Services

I hope to never use them again, because I hope to never move again. If I do need to move again, I’ll call them. I’ve used them three times for in-town moves. They are friendly and efficient. What more could you want?

I'd like to start out by saying as a military family, we have had the pleasure of having moved previously. This company is BY FAR the worst experience we have had. There was a serious lack of care for our belongings. To start, there was absolutely zero detail with regards to inventory with no distinction made for higher value items. Instead, items were carelessly strewn together and grouped by 'nightstand items' or 'master bedroom' etc. To add insult to injury, often times the labels did not match the contents of a box. Almost every large furniture item was improperly packaged and damage was evident on just about everything, but the biggest issue was the loss of 2 irreplaceable items: my West Point class ring and the watch my wife got for me as a graduation gift. I know for an absolute fact they were in my nightstand, and EVERY item (to include empty boxes) from the nightstand was delivered except for those 2 items.

I am currently working through the claims process and WILL be posting an update to this review once complete.

Wk with the company driver today! Very experienced n professional!

Disclaimer: this review had a clear 5 star review from us in July 2021, when they moved us from the Seattle area to a southern city. The experience was great. But when I booked them to move my daughter back north, the experience was less than average at best. They didn't show up on the scheduled day (a scheduling faux pas), broke some dishes, and left the premises with several items still in the truck. Disappointment. Rating reduced from a five star experience to a three (average between 5 and 1). I hope we don't have to move again, but if we do, A & E Relocation Services will not be there. Sorry guys. Family is everything to me.

A & E Relocation Services did a great job for us. I would recommend them to anyone who is considering relocation. As a family that relocated a dozen times, I can testify that this was the best moving experience we have ever had.

Starting with their agent who came to my home and put together an estimate. He was precise, took good measurements of what we had, and submitted an honest and comprehensive estimate. Since we asked for a complete door-to-door, meaning taking apart everything, fully packing the entire house, loading it, and unloading it, then putting together everything that needed installation, it was a complicated job. But the estimate was fair.

Just to put things in perspective, I asked another company for the exact same thing, and they indeed came in lower. But when I asked for a few boxes to pack delicate stuff, they said it was extra, another person for packing was extra, and the bottom line came in a lot more expensive than A&E.

When the day arrived, A&E showed up on time, and by the end of the day the entire house (three stories, fully packed) was packed into boxes and taken apart.

the next day, another team showed up with two trucks, and by the end of the day, everything was on the two trucks heading to our destination.

On the third and final day, the same team arrived with the two trucks, and by the end of the day we had the skeleton of a house: all beds installed in place, all appliances in place and working, boxes sorted by name found themselves in the correct destination.

Every single person on the two teams was nice, personable, courteous, and careful with our stuff. A week after that they came again to collect the boxes and papers.

And guess what, we came in under estimate, and were charged much less than anticipated. That in itself was a new experience for me. I was never charged under estimate.

Kudos to A&E Relocation Services, personally to Jim, Junior, and the Hawaiian Team. It was a pleasure working with you!