A Womans Touch Moving and Packing

If I could give Mary’s touch zero stars I would. She is very unprofessional! talks to her employees with no respect. Treats them like they’re not grown men. As a customer it’s very uncomfortable to be around!! She also milks the clock and her prices are outrageous !! I would not recommend Mary such to anyone!!

DO NOT HIRE, ONLY PROBLEMS AND NO FOLLOW UP. I contracted with A Woman’s Touch. Delaware to Florida. They did a pre contract assessment of my belongings and gave me a fair price. They showed up on the day of the move as planned. FACT Prior to this I arranged for additional insurance that they did not provide prior to pick up. I had to make sure that it was added that day. I never got an insurance or terms and conditions of the additional insurance. FACT They did not acknowledge all of the things that were to be moved that I had gotten rid of and focused on the problem of adding a few items that would replace those things. This caused some tension during the loading. FACT They also constantly reminded that pressed wood, or furniture built myself, would not be covered if damaged. While the owner seems to understand the moving process, FACT, the workers seemed to be simply young guys, family, or other workers that were not trained movers. The truck arrived in Florida as planned and unloading commenced. FACT Shelf brackets were not removed and protected and several were lost. One piece of furniture, a bar (and yes, pressed wood) was completely destroyed due to its top being pulled out of the bottom. FACT I was not informed of this and when I found it, the owner acknowledged she saw it but that “tightening a few screws would fix it.” FACT They did not attempt to fix it and I told her and sent her pictures to file a claim under my additional insurance. The same was true of 2 desks (yes, pressed wood.) FACT The damage was in Identical places across the bottom of the desks and it was obvious the a restraining strap had crushed the bottom. Again, I filed a claim under the additional insurance that I had purchased. A shelf was lost. 4 side chairs had the legs put on (reassembled) as was part of the moving contract. FACT the legs were not positioned correctly and were not tightened. Of the 4 chairs 1 is broken from being sat on. FACT a kitchen table and chairs was assembled but screws were not tightened at all. This was found before use would have broken this furniture. Many pieces of furniture were scratched or the finished “rubbed off” during the driving process.

I have moved pressed wood furniture myself. I have never damaged a pressed wood piece of furniture and know for a fact that if properly handled damage is not likely.

I have called A Woman’s Touch repeatedly to discuss the move. They do not take my calls. FACT Messages are left. FACT They do not return my calls.

Now 2.5 weeks after delivery, FACT I cannot get a call returned. FACT I have no copy of the $10,000 additional insurance that I purchased. FACT I cannot get a copy of the additional insurance claims that were to be filed under that policy. Given the above, I feel that the additional insurance costs that I paid are just like stolen money.

I am very unhappy with the lack of professionalism that I saw in the loading and unloading of my furniture. I am insulted that they will not answer or return my calls. I am deeply concerned about their integrity in dealing with my purchase of additional insurance and the lack of proper handing of it and my claims.

A Woman’s Touch came highly recommended by 2 friends. While I understand that one of the principles in the company had left (which could explain some of their problems) I am baffled as to how a company could treat its customer so bad and that my experience was so different than other people’s. This is not a post in anger or as a result of anger during moving, In fact, other than some tension early on in the loading process and some during unloading, my relationship with the company was congenial.

The bottom line: I feel the additional insurance money was simply stolen from me. I feel that the company cares nothing for the damage that they did. My only recourse is a public posting hoping to warn others about the pitfalls that I encountered. Saving about $1000 over a mainline mover was not worth the aggravation or the problems that I am left with.

This is NOT Mary from Woman's Touch!!! BEWARE! These people are scam artists. They are not from Delaware. They are from Virginia and they are duping locals in Delaware into thinking they are owned by a woman named Mary. Mary did own A Woman's Touch Moving in Rehoboth for many years and these guys came in and took her business name, and are now telling people they are the same company. They took her business name, trademarked it, built a website, stole her business and are telling people that Mary did this to them...they are liars! They even took one of Mary's flyers, removed all of her contact info from the flyer she designed and paid for, replaced her info with theirs, and are using her flyer to advertise their business. If you call their number and ask for Mary they will tell you she is out of the office, but in fact, Mary isn't there because they are con-artists. The original Woman's Touch is now MARY'S TOUCH. I have personally used the real MARY's services many times and NEVER had an issue. She has always done a fabulous job for me. BEWARE: 'A Woman's Touch' is not who they say they are! Look for MARY'S TOUCH. She is the REAL Mary...not these shady people from Virginia. (They are not located on Airport Rd. in Rehoboth, that's Mary's old address.)

Can't say enough good things about this company! Reasonable prices and great customer service. The woman supervisor is a great added service. Thanks guys!

I am the real owner of A Woman's Touch Moving. Those reviews are not for us. The real A Woman's Touch Moving has been in business since 2006, Mary from Mary's Touch stole the name and logo in 2012 and has been working under the name every since. The reason she had to change her name is because she was trademark infringing. She has fraudulently been trademark infringing A Woman's Touch Moving name and is in court litigations. I am not a 74 year old woman and I definitely do not have any DUI's. Please make sure you have the correct A Woman's Touch Moving when leaving a review. I am working with google to have those reviews removed.