ABC Moving & Storage

Packing resulted in totally unrelated items together in boxes that were poorly labelled making it extremely hard to find items you were looking for. Because we couldn’t find critical items we ended having to purchase replacements. At delivery they tried to charge $1400 more than agreed on a fixed price contract because their packing estimate was to low. We refused as our contract was fixed. If they went under we would have paid the same as if they went over.

Items missing, claim denied, no response

We hired ABC for a cross country move. On arrival some items were missing and the driver was informed. He made a phone call and stated that our rug was still on a rack at the warehouse. He gave instructions on submitting a claim, which we followed. The claim was denied for no evidence of a loss. As stated on our claim, we’re not looking for monetary compensation - we want the rug shipped, and for someone to look through the warehouse for the other items. Since the claim was denied a month ago we have contacted the insurance company, our customer service rep Jordyn M at ABC, and the manager Chris H of ABC, and no one has responded to any emails or phone calls. We paid for zero deductible replacement insurance, don’t understand why the claim was denied, and can’t get more information about it. We have legs here for a shelving unit but half of the shelves themselves are missing, in a size that is no longer made. The missing rug and pad match our upholstered furniture. We feel shocked to be treated so poorly. Our cost of replacing our items would be lower than the cost of hiring an attorney to pursue this, which ABC must realize since they have decided that we don’t merit any explanation or even the courtesy of a response. Hire someone else if your care about your belongings.