Absolute Relocation Service

Truly terrible service - horrid communication, plus they contract out your move details to other companies, which makes every single part of the moving process an absolute nightmare. The employees of ARS are very rude and completely unhelpful at all points of the process. Despite providing over 6 weeks of advance notice of my originally requested delivery date, my belongings were finally delivered more than two months late. Multiple belongings are still missing. Absurd. Booking my move with this company was a horrible mistake, so please take this as your cue to not use them for moving/storage.

Please please stay away from this company. they are the worst in everything
- Worst customer service
- They lie to you every day
- They only care about taking your money.
They promised me to deliver my things from 5 to 7 days and they delivered them after a month of stress and calls and treating me really bad. then once I got my things, and they charged me more, most of my furniture were either damaged or missing some major parts (attached some pictures). they took three beds and they only delivered one complete bed and the other two beds were missing major parts and I am throwing them in the trash because I can not use them any more. I lost a table and shelves with them. the level of stress they put me and my family in was really really bad. they are nice with you until they take your things then after that they ask you to pay or you are not getting your things.

If I could leave a zero I would! Do not use this company. I was just an agent that their “dispatch” felt they needed to speak with and not the person who needed their stuff. I highly advise you do not use them!

Run. Do not walk away from this company, especially if you are dealing with the west coast dispatcher. The first two people you will speak with will be lovely, they will tell you everything you want to hear. “Oh, yes, there’s a three day window in the contract, but we almost never miss your selected day.” “We’ll estimate a little high and you’ll likely have to pay less than the estimate.” “I’m going to walk you through all of your inventory and also ensure that we have all the information we need for a successful delivery with no surprises for you.”

Where things start to go wrong and stay wrong all revolve around the dispatcher, Summer. I can’t say that Absolute would be better at pickup and delivery without her, but I will say that I was told that she was the only person handling dispatch and “customer service” and I apologize for the ad hominem, but she was absolutely the rudest “customer service” person I have ever, ever, ever dealt with. Still, I wouldn’t give a company one star just for one incredibly rude employee. How did they earn one star? Let me count the ways.

This began three months after I signed the contract and four days before my scheduled pickup:

1. Tuesday I received a call from the dispatcher that my scheduled Saturday pickup could either be a day early or two days late. I expressed that I had already made plans, hired cleaners, haulers, bought a nonrefundable plane ticket, all based on the promised pickup date. Essentially the answer was a nonchalant, “Do you want it or not?” I agreed to a day early.
2. Wednesday and Thursday I spoke with their QA person for the pre-pickup walkthrough. I had more than the original estimate covered, so I agreed to revise the quote and paid an additional $600 to my deposit. I also showed the QA person pictures of the front of my delivery location and the street leading up to it to confirm that a truck could reach the bottom of the stairs to my apartment.
3. Friday morning the truck didn’t come on time and when I called to check on the arrival time, dispatch informed me that it might arrive that night and it might arrive the next day. It did not arrive that night, nor did it arrive on Saturday. I missed two nonrefundable nights in a hotel that I had booked expecting to not have a bed to sleep in because I wanted to be sure I was ready and waiting for the movers who did not arrive until Sunday.
4. Because the movers didn’t arrive on Saturday, I had to cancel the appointment with move out cleaners that I had, costing me an additional $75 dollars. Add that to the $250 missed hotel stay.
5. The movers arrived on Sunday. Summer insisted that I pay the additional $600 deposit again because the company can’t communicate and she didn’t have the record so it didn’t happen, even when provided with zelle transfer records and a copy of their own updated contract.
6. I missed my nonrefundable Sunday flight, costing me another $350 to get home.

At every step the dispatcher was truculent, belligerent, and combative. At one point as I was trying not to cry she informed me that I needed to remember that she was a person too. And you, Summer, need to remember that the people whose lives you play with are literally going through one of the top 10 life stressors and your choices and attitudes can help or hinder their ability to be soft and sweet to you. I say this as someone who is ordinarily operating at an 11 out of 10 politeness to CSRs because that’s a hard job.

Then comes delivery day.

7. Once again I got a call from dispatch, this time to tell me that the truck can’t reach my apartment and that I would need to either pay $450 extra for a shuttle or distance or whatever fee or I could pay off the balance of my contract and have someone else come pick up my possessions.
8. I put Summer in contact with the manager of the apartment complex to have the manager explain that yes, large trucks come through the complex on a regular basis. Summer hung up on her. Summer then called back and hung up on her again when she answered.

I’m out of characters but enough said.