Ace Relocation Systems, Inc. - Atlas Van Lines

Great move experience. Professional and efficient. Good value for money.

I had a rough start in the beginning. I was scheduled to move on 12/30/24, but because of the first driver Maurice who falsely reported I wasn't ready. Maurice came with helpers who began to place my items on the hand truck, he called them outside and was absent for over 1 and 1/2 hours. He asked if I received a phone call from the company. I received a call after about 2 hours and was told I was not ready because I had Target bags on the floor etc. I immediately got into a heated conversation with Philip in the office about not being ready and it simply wasn't true. I was rescheduled for Jan 06, 2025. I had to reconfigure my whole move because I had already surrendered my apartment. I was able to speak with the landlord and stay for the extra time.
On 1/6/2025, I was moved by Johan who was professional, personable and understanding. He is the reason I am giving the company 5 Stars. He made me feel confident, although the weather was terrible for traveling. I drove in the snow to SC and Johan delivered my furniture promptly on Wednesday 1/8/2025. Again, he and his team were very professional and efficient and operated quickly.
I wanted to be transparent with my review.
Atlas is a great company when you get a great driver!

Our experience was absolutely terrible. From the very start with the driver using the bathroom to go number two and left it dirty to them leaving their trash and food everywhere, using our personal items and freezer their food and drink….. it goes on and on. They broke our fence, and many other items. I had to go the day after to clean up their cans and trash along with toilet and sinks they dirtied. There isn’t enough room to list it all.
The company did nothing to compensate or make good on their end for the nightmare they created and we paid a large amount of money. I have n sent the photos to them and all the complaints as they happened.
Please do yourself a favor and pick another moving company to help you. I would hate for this to happen to someone else.

We recently used ACE relocation / Atlas Van Lines for an intrastate move with storage. The driver and crew were amazing in both the packing, pick-up and delivery phases of the move. They were friendly and very accommodating throughout the process. The crew were also very professional and treated our household goods with extreme care. I would definitely recommend using ACE relocation going forward.