Acme Moving & Storage

On November 12, 2024 My mom had ACME moving and storage move her 2800 sq foot 2 bedroom house from 92211 Palm Desert to 92260 Palm Desert. The move went well until after the movers had finished and left, my mom discovered that most of her valuable Jewelry had been stolen, including most of her valuable rings that are family Heirlooms that are Irreplaceable. A couple rings were appraised at over 60,000 dollars a couple of years prior. My mom filed a police report and called ACME Moving and storage to report the theft. ACME did their own investigation after obtaining the police report. At the conclusion of the investigation, ACME moving and storage determined that there was 0 liability on their part and she was not compensated for the loss. The full investigation by the police is still going on. My mom is now seeking legal Advise to bring a lawsuit against ACME moving and storage for the monetary loss, but the emotional toll and stress on my mom has taken its toll and she is struggling with her emotional and physical well being. To take advantage of an 84 year old woman is despicable and ACME claims no responsibility! In view of what has transpired, ACME moving and storage needs to own up and take some responsibility! I WOULD NOT RECOMMEND ACME MOVING AND STORAGE TO ANYONE AS THEY HAVE SEVERELY DONE IRREPARABLE EMOTIONAL AND PHYSICAL HEALTH DAMAGE TO AN 84 YEAR OLD WOMAN. I am hoping and praying that people who read this review will reconsider if it is wise to use this company.

On November 12, 2024 My mom had ACME moving and storage move her 2800 sq foot 2 bedroom house from 92211 Palm Desert to 92260 Palm Desert. The move went well until after the movers had finished and left, my mom discovered that most of her valuable Jewelry had been stolen, including most of her valuable rings that are family Heirlooms that are Irreplaceable. A couple rings were appraised at over 60,000 dollars a couple of years prior. My mom filed a police report and called ACME Moving and storage to report the theft. ACME did their own investigation after obtaining the police report. At the conclusion of the investigation, ACME moving and storage determined that there was 0 liability on their part and she was not compensated for the loss. The full investigation by the police is still going on. My mom is now seeking legal Advise to bring a lawsuit against ACME moving and storage for the monetary loss, but the emotional toll and stress on my mom has taken its toll and she is struggling with her emotional and physical well being. To take advantage of an 84 year old woman is despicable and ACME claims no responsibility! In view of what has transpired, ACME moving and storage needs to own up and take some responsibility! I WOULD NOT RECOMMEND ACME MOVING AND STORAGE TO ANYONE AS THEY HAVE SEVERELY DONE IRREPARABLE EMOTIONAL AND PHYSICAL HEALTH DAMAGE TO AN 84 YEAR OLD WOMAN. I am hoping and praying that people who read this review will reconsider if it is wise to use this company.

On November 12, 2024 My mom had ACME moving and storage move her 2800 sq foot 2 bedroom house from 92211 Palm Desert to 92260 Palm Desert. The move went well until after the movers had finished and left, my mom discovered that most of her valuable Jewelry had been stolen, including most of her valuable rings that are family Heirlooms that are Irreplaceable. A couple rings were appraised at over 60,000 dollars a couple of years prior. My mom filed a police report and called ACME Moving and storage to report the theft. ACME did their own investigation after obtaining the police report. At the conclusion of the investigation, ACME moving and storage determined that there was 0 liability on their part and she was not compensated for the loss. The full investigation by the police is still going on. My mom is now seeking legal Advise to bring a lawsuit against ACME moving and storage for the monetary loss, but the emotional toll and stress on my mom has taken its toll and she is struggling with her emotional and physical well being. To take advantage of an 84 year old woman is despicable and ACME claims no responsibility! In view of what has transpired, ACME moving and storage needs to own up and take some responsibility! I WOULD NOT RECOMMEND ACME MOVING AND STORAGE TO ANYONE AS THEY HAVE SEVERELY DONE IRREPARABLE EMOTIONAL AND PHYSICAL HEALTH DAMAGE TO AN 84 YEAR OLD WOMAN. I am hoping and praying that people who read this review will reconsider if it is wise to use this company.

I have moved 15 times in my life, and this company is, by a wide margin, the worst moving company I have ever dealt with. It started with the packers. Although we did not opt to buy the moving supplies from them, at a cost of approximately $950, they started using their own supplies anyway, until I caught them. Later, after after the move was in progress, the company rep told us he wanted us to pay for the supplies!....deplorable!!!. So off our possessions went, and off we went to Chicago from Palm Springs. After a week on the road, we arrived in Chicago, where we waited, and waited, and waited for our possessions to arrive. Although they originally told us it would take three weeks, they later qualified that, and said they meant 21 business days. When I spoke with the company sales rep, Doug, he told me he didn't know where our stuff was, and he would call us back....Really?? When he did call me he said out possessions were sitting in Los Angeles, where they have been sitting since moving day. At that time he also told us that since we were moving into a city building with a narrow alleyway/loading dock, it would be an extra $500, (we made special arrangements for them to park on the street, so we never paid this). 'Moving' on, finally our truck left LA, headed for Chicago, and still they couldn't tell us when it would arrive. On the very last day of the 21 business day window, with one days notice, our possessions finally arrived. Now for the really bad part. As we started unpacking, we found many broken items, big and small. At last count, we discovered twelve damaged items. We opted to not buy their 'extra' insurance for $500, so we were to get only 60 cents per pound for broken items. As an aside, I caught one of the movers trying to hide a large item that was absolutely crushed....disgraceful! He then turned around and had the gall to ask for a tip. Topping this all off, our claim for the 60 cents per pound of broken items was turned down because they said they didn't pack the items.....LOL....Really?, so what did we pay those packers for, and why were we charged for boxes we didn't ask for? These are just the highlights of our negative experience....there are more. but you get the idea. From other negative reviews I have seen on Better Business Bureau, and Yelp, the norm for these guys is to respond by customer blaming. Don't fall for it. Never once did they ever say they were sorry for any of this. This is a horrible company imo, and I would certainly never hire again.

I have moved 15 times in my life, and this company is, by a wide margin, the worst moving company I have ever dealt with. It started with the packers. Although we did not opt to buy the moving supplies from them, at a cost of approximately $950, they started using their own supplies anyway, until I caught them. Later, after after the move was in progress, the company rep told us he wanted us to pay for the supplies!....deplorable!!!. So off our possessions went, and off we went to Chicago from Palm Springs. After a week on the road, we arrived in Chicago, where we waited, and waited, and waited for our possessions to arrive. Although they originally told us it would take three weeks, they later qualified that, and said they meant 21 business days. When I spoke with the company sales rep, Doug, he told me he didn't know where our stuff was, and he would call us back....Really?? When he did call me he said out possessions were sitting in Los Angeles, where they have been sitting since moving day. At that time he also told us that since we were moving into a city building with a narrow alleyway/loading dock, it would be an extra $500, (we made special arrangements for them to park on the street, so we never paid this). 'Moving' on, finally our truck left LA, headed for Chicago, and still they couldn't tell us when it would arrive. On the very last day of the 21 business day window, with one days notice, our possessions finally arrived. Now for the really bad part. As we started unpacking, we found many broken items, big and small. At last count, we discovered twelve damaged items. We opted to not buy their 'extra' insurance for $500, so we were to get only 60 cents per pound for broken items. As an aside, I caught one of the movers trying to hide a large item that was absolutely crushed....disgraceful! He then turned around and had the gall to ask for a tip. Topping this all off, our claim for the 60 cents per pound of broken items was turned down because they said they didn't pack the items.....LOL....Really?, so what did we pay those packers for, and why were we charged for boxes we didn't ask for? These are just the highlights of our negative experience....there are more. but you get the idea. From other negative reviews I have seen on Better Business Bureau, and Yelp, the norm for these guys is to respond by customer blaming. Don't fall for it. Never once did they ever say they were sorry for any of this. This is a horrible company imo, and I would certainly never hire again.