Acme Moving & Storage

I have moved 15 times in my life, and this company is, by a wide margin, the worst moving company I have ever dealt with. It started with the packers. Although we did not opt to buy the moving supplies from them, at a cost of approximately $950, they started using their own supplies anyway, until I caught them. Later, after after the move was in progress, the company rep told us he wanted us to pay for the supplies!....deplorable!!!. So off our possessions went, and off we went to Chicago from Palm Springs. After a week on the road, we arrived in Chicago, where we waited, and waited, and waited for our possessions to arrive. Although they originally told us it would take three weeks, they later qualified that, and said they meant 21 business days. When I spoke with the company sales rep, Doug, he told me he didn't know where our stuff was, and he would call us back....Really?? When he did call me he said out possessions were sitting in Los Angeles, where they have been sitting since moving day. At that time he also told us that since we were moving into a city building with a narrow alleyway/loading dock, it would be an extra $500, (we made special arrangements for them to park on the street, so we never paid this). 'Moving' on, finally our truck left LA, headed for Chicago, and still they couldn't tell us when it would arrive. On the very last day of the 21 business day window, with one days notice, our possessions finally arrived. Now for the really bad part. As we started unpacking, we found many broken items, big and small. At last count, we discovered twelve damaged items. We opted to not buy their 'extra' insurance for $500, so we were to get only 60 cents per pound for broken items. As an aside, I caught one of the movers trying to hide a large item that was absolutely crushed....disgraceful! He then turned around and had the gall to ask for a tip. Topping this all off, our claim for the 60 cents per pound of broken items was turned down because they said they didn't pack the items.....LOL....Really?, so what did we pay those packers for, and why were we charged for boxes we didn't ask for? These are just the highlights of our negative experience....there are more. but you get the idea. From other negative reviews I have seen on Better Business Bureau, and Yelp, the norm for these guys is to respond by customer blaming. Don't fall for it. Never once did they ever say they were sorry for any of this. This is a horrible company imo, and I would certainly never hire again.

Professional, efficient. They pay attention to detail and the handling of you belonging. Highly recommend!

Professional, efficient. They pay attention to detail and the handling of you belonging. Highly recommend!

Professional, efficient. They pay attention to detail and the handling of you belonging. Highly recommend!

This was the absolute best moving experience. My husband and I had to move about 45 minutes away and we started calling several different moving companies we found on google. Half of them didn’t answer the phone, but acme did. It was a relief to talk to someone who really wanted to help! Doug came out to our home to give us an estimate for the move, and he is great. We booked our move and Philip and Francisco arrived yesterday. These are genuinely the best guys you could ever meet. We are so grateful to them for all they did for us. This was (in my mind) not an easy move as we moved from a bottom floor unit to a third floor walk up in the middle of August (not by choice). I felt terrible for it, but Philip and Francisco remained so kind and fun to be around the entire 8 hours. They worked incredibly hard and deserve all that’s good in the world. Thank you so much again!