Action Mobility Services LLC

From start to finish very professional and quick but tentative! Very friendly and made great conversation! 10/10 recommend!

If it wasn’t for their 17yr packer named Felicia, Then I would’ve given this company five stars. The others ladies were sweet and professional. Felicia on the other had, is the rudest and most ungrateful person I’ve ever met. When I called in a complaint with the military, I was told she’s known for being rude to customers! She complained that my home was going to be an all day pack (4bed house, couple kids, yes), I asked where she just packed a pool key that remains at the house (I wasn’t mad at all) she was rude and said it could be in any box, and went to other packers saying I was accusing her of being a thief and stealing my house key! I had given that women sooo much free cleaning products, infant clothes/costumes and a big bear and no “thank you.” Another packer who was the kindest women I’ve met in years (with company for 4 mths), I gave her upstairs cleaning products since I gave downstairs cleaning to Felicia. Felicia said no all products are hers and began complaining that she should have the other girls cleaning stuff, then began telling me “I’m shady as hell” for not giving her the upstairs products. For this to be a known issue with her, and she’s still employed is baffling.

Professional and willing to get the job done!

We just moved with them from LA to CA and overall I'm glad we requested Atlas and had them. The packers the first day were amazingly fast and overall kind and professional. We did have some pushback when asking for more stickering and paper on certain items. (on Unloading some things I am surprised made it because there was limited paper) Then the second day the loaders came with the semi and all were great again. They did a decent job wrapping and loading our items. (at unloading many things were missing parts or broken/dented/ marked) There was also a tornado warning and weather that day! Yesterday we had Correy and his associate (I don't want to misspell his name) come and unload us here in CA. They were amazing also! They were great at carefully unloading and putting things together as well as making sure we got everything and could write conditions if something was broken. Overall a great experience compared to other moves we have had with the military!
I will add that they are under Atlas but Atlas is under TMM which from what I read is a nightmare to get reimbursed for anything so dreading that. It is also impossible to get customer service or anything from TMM. Also our HHG sat in LA for 3 weeks after loaded and no one has explained what or why.