Affordable Movers

The contract specified that my $3500 deposit would be fully refunded if I canceled my move. In the three months since I canceled, they have not responded to my calls or messages.

If I could give negative stars, I would. Where do I even start with this company? My boyfriend and I had scheduled a long-distance move for my stuff from IL to FL on 7/31/17. My boyfriend was told by Sr. Consultant, Michael (who apparently no longer exists once he makes your contract), about prices and what would be owed when. My boyfriend paid the first deposit, no issue. When it came to my stuff being picked up, I was the present for the movers. I had a bank check ready for what we were told would be the second deposit. But all of a sudden, the price became THREE TIMES what we were originally told- because of the size of the room my belongs were in. I could've easily moved my things to a smaller room, what difference does that make? We were originally supposed to pay around $500. In order for my stuff to be moved, because I had no other option at that point, I ended up paying $1,900!!! During this moving-out process, Michael event contacted my boyfriend and I reassuring us everything would be okay, yada yada yada, yet nothing changed. My belongings were scheduled to be delivered on 8/11/17, they were finally delivered on 8/19/17, after countless phone calls asking when because God-forbid their tracking work on the website. The move-in went relatively smoothly, price was actually what we were told originally. Some of my boxes of belongings look like they had taken a beating, some things were broken, AND I AM MISSING A COUPLE THINGS. The movers actually had a dresser as part of my load which wasn't even mine.... I am now dealing with TRYING to file a claim for my damaged/missing items, which surprise surprise, is another hassle. What a horrific, morally incompetent, joke of a company. I have certainly learned from this experience. STAY FAR, FAR AWAY FROM THIS COMPANY AT ALL COSTS.

Everything beyond the quote was terrible with this moving company. Initially the movers kept having to change the time they would pick up my items from the house I was living in. Then once the day the mover told me they would deliver my things to the new residence no one came. I had to call customer service and after waiting for someone to finally pick up I was on hold again for 20 mins before I was disconnected. Then the mover called me out of the blue and said they would be there in 3 hours. So I had to run around trying to get access to the freight elevator at the last minute. Once there, the movers did not have any respect or care for my things, which could be seen upon delivery. Many of my totes (which I had bought instead of boxes because of the durability) were broken, bent, missing handles and clasps. My couch legs were broken as were many of my dishes and frames (which were all marked fragile and packed with extra care by me). While moving the items into the residences I had to ask them multiple times to not drag sharp ends across the hardwood floors and there are still marks all over it. Additionally I need to get the weight ticket and I cannot get a hold of anyone on the phone, email, or their website messenger. This was the worst moving experience I've ever had. I will be moving on my own from now on and just hire people to help me load and unload with close supervision.