All My Sons Moving & Storage

Booked them less than a week before my move, and chose them because they had better pricing than anybody else; on Thursday before my move, I found out they run a bait-and-switch operation. The price I was told during the original estimate was WRONG, because he (a man named Vincent) told me that one hour drive time was included between my 1st location and my new location. On the call today, they told me that fee is for them to drive to me, and that it would be an additional fee to drive my stuff to the new location. When I questioned this, a man with a ghetto accent yelled at me on the phone before telling me that he's cancelling my move and hanging up on me. This is a TERRIBLE BUSINESS. I'm a single woman with a disabled elderly dependent who now needs to find an alternative moving service in less than three days. There is a special place in hell for people like this, trying to take advantage of someone in a tight spot. They haven't refunded my money yet; I reached out to them via email, because I imagine they'd try and keep that too, despite it being greater than 48 hours before the move. What a shitty experience, adding greater stress to an already stressful situation.
See screenshot as proof of my deposit and attempt to get services from these jerks. When I called to confirm that it was cancelled, they were rude again, and hung up on me again. How do they stay in business, acting this way? It's laughable.

My movers were great and worked hard and were efficient. My issue is not with that part.

My issue is with the quote I received. I got two quotes before the move. The first was around 1100. The second, after giving a detailed inventory as requested to give a more accurate quote, was 1281. After move complete and paying $250 in deposits I paid an additional 1581. That’s over $600 more than quoted. I recognize this isn’t an exact science, but I’d rather have an over blown quote then one as far off as this.

This seems to be a business model that many moving companies undertake and there’s nothing you can do because they won’t unload your stuff until you pay them. It feels like robbery. And it’s terrible customer service.

I’ve used movers a lot since 2018 and the quotes have always varied from the original, but this is the most egregious I have come across.

Also I was told that the movers could help put furniture together and then told something different by the movers. A more detailed explanation of what you can and can’t do would be helpful to know in advance.

Jeremy and Wally, two of the hardest working movers,they were very respectful and helpful

Great movers and great service. Would definitely recommend all my sons!