All My Sons Moving & Storage

Tyler and his crew did a fantastic job for us with lots of heavy pieces!!

Most money I've ever paid for movers, and worst experience I've ever had with movers. Lose lose.

TLDR - slow, damaged several things, extra insurance paid out worse than the included insurance, customer service phone number and email completely non-responsive.

They showed up on time, got off to a great start for the first 2 hours, then things really slowed down. They took constant breaks, the lead mover disappeared for 30 minutes at a time (I could overhear the other movers complaining about it). They stopped wrapping things in blankets and just wrapped in film (which lead to considerable gauges and scratches) and just generally we're not urgent.

Move was a 30 minute drive, they said they were going to grab a quick lunch, it took them 2.5 hours to get to the new house. They knocked a leg off a piece of furniture and one guy said he would fix it, and proceeded to put it back on loose and backwards. They didn't finish until about 11 hours after they started (convenient since I was paying by the hour).

I filed a claim for several of the damaged and scratched items and the payout they offered was worse than if I hadn't paid for the upgraded insurance. I asked if they could at least match what the free/included option would have paid out, to which the claim person said ('you don't get to pick and choose, you get what you get' and 'I will not be blackmailed')

I then emailed the email address and called the phone number that has been left on several other poor reviews promising to help make it right, with the hope I could get a good resolution to not have to leave a poor review. Both are not monitored. Phone number goes to voicemail and voicemail is full and not able to receive new messages. Emailed several times and never got a response after more then a month of waiting.

All in all, the movers did not do a good job, the claims person was straight up combative with me, and the customer resolution team seems to not even actually exist. Worst possible outcome I could have hoped for.

Please do not use this company!

Geran and his crew showed up on time and they worked all day and were cheerful the entire time. Highly recommend!

Heather from corporate reached out to assist with our issues.
Paid for 3 people when only 2 really worked. After paying, I was asked to pay more because of an error PLUS the movers took another hour! And we had to make 5 trips back to our old house to finish getting what they didn’t get when we only had basically a 2 bedroom and office space to be moved with 75% packed, wrapped and ready. Over $2k after buying them breakfast, lunch and $100 tip.. which I gave them BEFORE they asked me to pay more.