All Star Movers & Storage

This was the best moving experience I have had. The last time I moved the experience was not good and things were damaged. I was referred to All Star by another company who could not accommodate my move date. I was promptly contacted and appointment for an estimate was set up. Bill, the owner, came out and gave us a very thorough proposal. The move date was scheduled. Two days before the move the buyer of my house had a problem and the date was moved. I called Bill and he assured me that changing the date was no problem. We set the date for the next week, the deal fell completely apart and the sale and the move were subsequently cancelled. Bill again said no problem, call me when you are ready. Two months later the day finally came. I emailed Bill on a Saturday to let him know we were ready to move on Thursday. He emailed back that day and said no problem. He got everything scheduled and honored the original estimate. On moving date 6 guys showed up ready to go. The team was lead by Harp. He asked me to show him what went from each room and any special instructions. His team began to load the boxes, disassemble and wrap furniture, appliances and other stuff. They wrapped the door frames and put down runners to protect my stuff. They were done in 4 hours, an hour earlier than estimated. We met them at the new house an hour later. They quickly unloaded the trucks, putting the right items in the right rooms. They reassembled everything and made sure they worked correctly. They finished the job, including travel time and hour and a half early and adjusted the invoice accordingly. Absolutely nothing was damaged. They handled things better than my family. I would absolutely use All Star again. I could not believe how they accommodated the last minute changes.

We weren't sure on our move date. When we did know, we immediately notified them that we wanted to book, two weeks early. They tried sending it to my email and for whatever reason couldn't. I gave them another email and got it immediately. I signed the contract and sent it back immediately, literally while on the phone with them. They said they did not receive it until 8pm that night and our date was already booked. They said when I signed it we were confirmed. I called the afternoon before our move, they just didn't have a time for us. Then we get a big runaround that we didn't sign the contract on time and someone else already booked. They left us completely stranded with no way to move on the day we had to be out and never bothered to tell us. Don't use them!!!