Allard Send Moving

DO NOT USE THIS MOVING COMPANY!!! I used it due to lower prices..I should have known better than to pick the cheap moving company. Keith said all the right things to ease my concerns when I called to schedule my move. On the day of the move, the truck showed up 4 hours late due to mechanical issues. After hours of packing, half of the things in my apartment did not fit into the truck they brought. When I called Keith in a panic I was told I would have to spend another multiple thousand dollars for another truck for the remainder of the move which now wouldn’t happen for multiple days. He also proceeded to SCREAM at me over the phone when I said that was completely unacceptable for them not choosing the correct size truck for the move (it’s not like they gave me a list of options and I chose myself- they chose the truck). After screaming at me over the phone, he texted me saying to never call him again. At this point I didn’t know if I was ever seeing my items again. This occurred over a year ago and I am just now writing this because I have since moved again and did not want the company to have my address.

Ahmad and Kendrick helped us move from NYC to Boston and it was a breeze! They got it done so quickly and were fun to work with. We'd definitely do it all over again with our next move.

My UHaul canceled the night before my move and I called Keith and had a pickup time, insurance, and contract for a reasonable price signed in less than 90 minutes for a NEXT DAY cross state move. The crew at AllardSend saved the day. Armad and Ahmed worked extremely hard, were punctual and never took a second to complain about the heat. For the price point, these guys delivered beyond what I expected. Based on reading some yelp reviews on these guys, people expect all their furniture to be bubble wrapped and transported with white gloves by movers, however that's not always realistic. These guys bust their butts and we had barely any damage to our belongings, better than most other companies I've worked with. Be realistic, wrap your nice items purposefully, and you'll have a good experience.

If I could give this a 0 I would. When I first booked the move, the owner Keith answered all my questions and said if there are any issues to reach out to him. The the day before my move, I call to confirm the time of arrival so I could plan out the rest of my day, he proceeds to scream over the phone saying I was unreasonable because he can't even give an estimate of the time of arrival. By far the worst customer service I have experienced. Thank god I didn't give them a dime of my money. You would be better off moving with a random truck you hail down on the side of the road. DO NOT USE THIS COMPANY IF YOU VALUE YOUR SANITY.

Cancelled the move the NIGHT before the move was scheduled to happen, didn't offer to help make up for that in any way.