Allard Send Moving

DO NOT USE THIS MOVING COMPANY. It seems like they have good reviews through Google Reviews but if you read their Yelp reviews, you will see a more accurate depiction of this company. On the morning of my move, Awstyn let me know that my move would not be happening at 10:30 AM as stated on the signed contract due to a delay the movers had with a move on the day before. Apparently a move from the day before was not completed in time and the movers needed to finish on the day of my move. Instead of being empathetic toward me in this highly stressful situation (not having a place to go with my items since my current lease was up), Keith Jones proceeded to yell at me over the phone and say, “It is very inconsiderate for you to rush us, we will get there when we get there.” when I asked him what time the movers would be getting to me at. So rude. It is appalling how unprofessional this company is. They have you sign a contract to confirm the date and time of a move and then last minute change it. Also yelling at customers is completely unacceptable.

I tried to ask for some compensation for this inconvenience and was told that would not be happening which is ridiculous. I had to pay full price for a move that did not happen on time.

When the movers did eventually come (6 hours late), one of them was wearing jeans and let me know it was his first day on the job. Keith Jones told me he was sending his “best guys” to do the job so that was clearly a lie. The only tool the movers brought was a single screwdriver to take apart my bed frame. No power tools. I confirmed with Awstyn that the movers would be bringing a TV box and mattress bag; those items were no where to be found. This caused my mattress to get damaged and dirty as seen in the photos.

Whatever you do, DO NOT use this moving company. The low price is appealing but is not worth the unreliability of this company. This was the most stressful move of my life.

If I could give negative stars I would. Unprofessional, late, and everything DAMAGED. Do yourself a favor and stop right here. Find another moving company. They’re prices are low for a reason.

Everything went well as described. The individual driver and mover, Armad was extremely proficient and professional. He was quick to evaluate how to best move things along not to waste any time. He was friendly and made helpful suggestions that made the move easier for us. He called us on the road to let us know exactly when he would arrive so we could coordinate the last steps if the move. It was a good experience thanks to Armad and the straightforward reasonable pricing of Allard.

Keith from AllardSend was so helpful and responsive in planning my move. The price and service couldn’t be beat. I will definitely use AllardSend in all future moves!

Moving can be stressful and chaotic. I personally had a great experience with Allard Send Moving company! I needed to move from Western NY to CT. Allard Send was one of the numerous companies that sent me quotes after submitting a moving inquiry online. I chose them specifically due to their numerous positive reviews and reasonable cost. In addition, they did not require a deposit or payment PRIOR to delivery. Allard Send performed a great job on the move and followed directions well. The crew was responsive, professional, and kind. We communicated mainly via text, which was convenient for a busy professional like myself. I would not hesitate to use them again!