62 Hopkinton Rd Suite 100, Westborough, MA 01581
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Great move half way across the country, from the estimate to final delivery. A1 service
One guy showed up high, the smell of marijuana was so pungent everyone on the crew knew. Lost and missing items was high. They stole power tools, electrical supplies (outlets, covers), anything of value in clear bins never arrived at destination - and when they are self packed bins you are not compensated full replacement value - only nominal flat fee. Staff was not responsive, Jordan did not quickly respond to emails on scheduling, and we were delayed by a week or more. When they unloaded at destination there were a lot of items that did not belong to us. Damage to items was extensive, and they put together a bed that had a frame (BRAND NEW ITEM) badly scratched, then tossed on a damaged box frame without showing us the damage, so it was missed in the initial claim and a subsequent claim has not been honored. We only discovered it when we switched box springs. While David was a great salesman, everything else after that was downhill. DO NOT USE THIS COMPANY! Not saying they employ thieves, but where did our belongs go? In the lost items were irreplaceable items (boxes not delivered) - like childhood items - what do you say to your kids when they ask when the elf on the shelf is coming, and where are the mailboxes they made for them? These are only a few of the things missing....horrible experience, months later we are still realizing missing items. Don't, just don't hire them.